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From:
The Airline Observer
(Uncensored)
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Southwest Embraces the 80 Percent Rule
https://www.theairlineobserver.com/p/southwest-embraces-the-80-percent
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The airline once took forever to make decisions. CFO Tom Doxey told me he wants to shed that reputation and move fast. He asks: "Can we get to 80 percent there on this?" If it's yes, they do it.
