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Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028
https://newsroom.cisco.com/c/r/newsroom/en/us/a/y2025/m05/agentic-ai-poised-to-handle-68-of-customer-service-and-support-interactions-by-2028.html
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Cisco research reveals accelerated demand for agentic-AI led customer experience, with 68% of interactions expected to be handled by agentic AI by 2028.
