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Experiences, Emotions and Ethics: Refreshing the customer priorities that underpin the UKCSI ⋆ Institute of Customer Service
https://www.instituteofcustomerservice.com/product/experiences-emotions-and-ethics-refreshing-the-customer-priorities-that-underpin-the-ukcsi/
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This new research into customers' priorities is designed to strengthen the relevance, insight and impact of the UK Customer Satisfaction Index (UKCSI).
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