Nearly one year into Brian Niccol’s ‘Back to Starbucks’ plan, vast majority of baristas say new company policies have not improved customer experience. A new survey of Starbucks baristas released today shows broad concerns with the coffee giant’s direction, with 9 in 10 respondents reporting understaffing at their stores, which they say leads to long wait times […] The post SURVEY: 9 in 10 Starbucks Baristas Report Understaffed Stores, Long Wait Times for Customers appeared first ...
