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From:
The Cognitive Revolution
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The Customer Service Revolution: Building Fin, with Eoghan McCabe & Fergal Reid of Intercom
https://www.cognitiverevolution.ai/the-customer-service-revolution-building-fin-with-eoghan-mccabe-fergal-reid-of-intercom/
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Eoghan McCabe and Fergal Reid of Intercom discuss developing their AI customer service agent Fin, detailing how they achieved a 65% resolution rate through custom model training and introduced outcome-based pricing for customer support.
