CCaaS in Flux: Market Growth, AI Acceleration, and Strategic Opportunity The contact center as a service (CCaaS) market, one of the top-performing segments within the broader customer experience (CX) industry, continues its rapid growth, even amid predictions that intelligent bots will replace human agents in the coming years. CAI solutions – both for agent augmentation… Read More »CCaaS in Flux: Market Growth, AI Acceleration, and Strategic Opportunity The post CCaaS in Flux: Market Gr...
