High-fidelity data powers the next generation of AI-driven service management Salesforce has officially shaken up the IT service management (ITSM) world with the launch of Agentforce IT Service. In a space dominated by ServiceNow, Salesforce is stepping in with a new vision for ITSM. Agentforce IT Service is an AI-driven platform that brings together customer service, employee support, and IT operations. For organizations hungry for agility, intelligent automation, and seamless ent...
