While filling out a survey from my bank relating to a recent support request, it occurred to me that perhaps I was not communicating with a real person. I basically gave high marks on all the questions but notched down a bit on the question relating to personalization of the communications. It occurred to me that perhaps it wasn’t actually personal … there was no reason for the rep to reintroduce himself with a bit of a canned intro in each communication. … So now I am figuring I be cha...
