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How L&G is reinventing customer care with AI
https://ukstories.microsoft.com/features/how-lg-is-reinventing-customer-care-with-ai/
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L&G is using Microsoft Dynamics 365 Contact Centre to unify its customer service platform, creating a single "pane of glass" that simplifies life for the division's 2,800 colleagues and more than 12 million customers.
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