The way we design and deliver public services in Wales is broken. But it doesn’t have to stay that way. Right now, too many services are reactive, slow, and failing to meet people’s needs. The public sector is under pressure. This is particularly evident in crucial areas like local government and the NHS, where the vast majority of people in Wales experience public services day-to-day. Funding is tight. The list of urgent challenges is growing — and so is the gap between what people exp...
