It starts with a simple call. A long-time policyholder reaches out to check on a claim. They’ve been with your agency for years, yet they’re transferred between departments, asked for their policy number multiple times, and left wondering if anyone is actually paying attention. Meanwhile, another customer, frustrated by a recent rate increase, vents on […] The post Your Policyholders are Talking—Is Your CRM Listening? appeared first on InsuredMine CRM | Optimize and Grow Your Insuranc...
