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B2C Buyer Experience Report 2025: AI vs Human Customer Preferences | 67% Prefer Human Support
https://www.invoca.com/reports/the-b2c-buyer-experience-industry-report-2025
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Discover how AI impacts customer experience in 2025. Our B2C buyer research reveals 67% prefer human representatives, only 35% say AI improves their experience. Download the report.
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