As the pandemic intensifies and disruptions to business-as-usual continue, managers are grappling with the unknown. Even though the situation is fast-moving and you don’t have perfect information, you must be transparent and honest with your team about the facts on the ground. Say: Here’s what we know, here’s what we don’t know, and this is what we’re doing to close that gap. It’s important to make a special effort to understand your team members’ individual worries and stresses...
