A customer calls a support center, explains their issue to a custom AI bot, and before they can even finish, they are transferred to a live agent who already has all the details.✅ And that’s exactly what you, I, and every customer calling for support want, not long IVR menus and being put on hold.❌... The post Seamless Human Escalation – How to Transfer Calls from AI to Agents Smoothly appeared first on Ecosmob.
