Your customer calls at 9 AM with a billing question. Your IVR greets them with: “Press 1 for sales, press 2 for support, press 3 for billing…” Fifteen seconds later, they’re still listening. They press 3. Another menu: “Press 1 for current charges, press 2 for payment history, press 3 to speak with an agent.”... The post Why You Need A Custom AI Voicebot Connector for Your IVR appeared first on Ecosmob.
