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How to debug and resolve the "MID Server with a duplicate name or sys_id was prevented from connecting" issue - Support and Troubleshooting - Now Support Portal
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743043
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In the MID Server Issues table [ecc_agent_issue], you may have a record stating: A MID Server with a duplicate name or sys_id was prevented from connecting. Install path: C:\MID_SERVER\Prod_Disco_MID\agent.
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