Conflict is something everyone faces, yet few of us are taught how to navigate it. Even minor disagreements can escalate quickly when emotions flare, miscommunication occurs, or assumptions get in the way. According to Jeb Kratzig, knowing how to pause, listen, and respond can completely shift how we connect with others in tense moments. When […] The post Jeb Kratzig: The De-escalation Trick Actually Works appeared first on New York Weekly.
