The Problem Someone enters an IRC support channel and proclaims their dovecot server has been hacked and a non existing user sends spam email from their server. The initial reaction might be something along the lines of Wat ಠ_ಠ With the following assumption that the user clearly did something wrong. Hosting email is difficult after all. I don’t quite recall how rest of the support went, but it was solved and the root cause was not found.
