Assignment, be it for Leads, Cases, or custom objects in Salesforce, doesn't always conform to out-of-the-box offerings. I've seen a few places where OmniChannel didn't quite align with a company's business rules; where Lead Assignment Rules didn't offer the capabilities necessary to properly assign an owner. One common example of this is the so-called 'round robin' assigner, where a company's leads (or any other object) need to be assigned fairly between a number of sales reps. In this artic...
