One of the long-held norms of government IT is the perceived benefit of “commercial, off the shelf” software solutions. In government environments, being able to buy ready-to-go software products to meet government IT needs is appealing. In many cases, though, extensive customization requirements means that COTS purchases don’t live up to their promise. They’re marketed as a car and they turn out to be boxes of car parts: lots of time-consuming assembly required. Here’s a rule of th...
