I pushed the magic button to get a Shyp person here to send out a couple packages I have been procrastinating sending for weeks. After that was settled, I dialed up Time Warner Cable, to get my modem swapped out, a process I’ve been actively trying to get done for weeks. After a combination of pushing buttons and yelling “tech support” into the phone for 10 minutes to get me to the right place, I finally got a real life human on.