Update: In December 2021, I updated the methodology used in the end-to-end services analysis. Following the update, services that are all “not applicable” are no longer counted as fully online. Overall, 19% of Government of Canada services are online end-to-end, instead of 45%. This more closely matches the official methodology recently published on the GC InfoBase website. Back in early 2020 I wrote a blog post about the quality of federal government services (something that my career is...
