Hybrid work is here to stay, which – for all of us as public servants – means a lot of hours in Teams meetings. (Or Zoom or Google Meet or your organization’s videoconferencing system of choice.) Whether you’re at home or in the office, chances are good you’re tuning in to video meetings on a very, very regular basis. We’re all getting better at un-muting before we speak, but even a few years into this it’s rare to go a week without an “I can’t hear you” or a “your sou...
