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From:
Strategic Call Center Consulting
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Bots are Getting Traction: Make Sure Customers Love Yours!
https://www.strategiccontact.com/blog/2023/02/bots-are-getting-traction-make-sure-customers-love-yours/
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While self-service bots are in their infancy, it's a good time to think about how to do it right so that customers embrace your the technology rather than curse it.
