Being on-call is often a necessary part of the job, particularly for engineers in a SaaS business. The burden of operations often negatively impacts morale and productivity. If we were to estimate the impact on a team, we could build a model based on incident frequency, ticket severity, time of alert versus sleeping schedules, and other operational metrics. Alternatively, we can ask the on-call engineers directly, which should be more accurate, and use the metrics to help drive improvements. ...
