We explore how empathy is more than just paying lip service to the concept, how you can create empathy even when the (virtual) environment is against you, and how empathy can help you take your customer experience to the next level. The post Empathy in market research: Why it matters more than ever appeared first on Forsta.| Forsta
Content Customer experience in retail is at a tipping point, and loyalty is on the line. As retailers eagerly race to embrace digital innovation, many are unintentionally abandoning the very thing that drives their bottom line: trust. And without trust, retailers won’t gain the competitive edge necessary to leave a lasting mark in a highly […] The post Mastering customer experience in retail: What today’s shoppers expect appeared first on Forsta.| Forsta
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be. The post The role of integration in enhancing data visualization appeared first on Forsta.| Forsta
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be. The post Expert insights into the future of visualizations appeared first on Forsta.| Forsta
Press Ganey Forsta launches Insurance HX to help insurers boost retention and loyalty AI-powered solution gives insurance companies real-time listening, automated workflows, and tailored dashboards to detect risk, recover faster, and improve policyholder experience [CHICAGO, SEPTEMBER 3, 2025] – Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies […] The post Press Ganey Forsta launches Insurance HX to help insurers boost ...| Forsta
Content Trust in banking is at a turning point. As financial services continue to rapidly accelerate toward digital transformation, a new challenge has emerged: earning (and keeping) trust across a multigenerational customer base. While digital banking promises speed, convenience, and scale, it also introduces friction. Younger consumers expect hyper-personalized, tech-powered experiences. However, older generations want […] The post The future of trust in banking: A human-centered CX playb...| Forsta
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be. The post AI ethics: Future-proof your research appeared first on Forsta.| Forsta
Overcoming the CX Trust Deficit: Brands Can Win Loyalty Through Responsible Data Use Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly [CHICAGO, AUGUST 27, 2025] – Press Ganey Forsta, the leading provider of experience measurement, data analytics, and […] The post Overcoming the CX Trust Deficit: Brands Can Win Loyalty Through Responsible Data Use appeared first on Forsta.| Forsta
Content Before you can turn feedback into momentum, you need to identify the biggest VoC mistakes to avoid—the silent killers of many CX programs. Most organizations aren’t short on customer feedback; they’re drowning in it. Customer feedback floods in from surveys, chats, complaints, and clicks. But more data doesn’t mean more clarity. Collecting feedback doesn’t […] The post 3 VoC mistakes to avoid—and how to build a program that performs appeared first on Forsta.| Forsta
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be. The post Diary studies upgraded: Dive into deeper discussions appeared first on Forsta.| Forsta
LEADING BRANDS CHOOSE FORSTA TO UNDERSTAND THE FULL HUMAN EXPERIENCE| Forsta
Forsta's survey deployment platform helps you easily create and send surveys to gather feedback from your audience. Customize your survey, choose your distribution channels, and get real-time insights to improve your business. Sign up today.| Forsta
Quantitative research| Forsta
AI analysis is revolutionizing market research by delivering faster, deeper insights. Enhance efficiency, automate tasks, and empower agencies.| Forsta
Customer experience can make or break your business. We’ve compiled a list of 11 key strategies you can use to ensure you are creating a positive customer experience.| Forsta
Bias isn't a new MR battle, but are AI tools learning from our best practices or replicating our worst blunders?| Forsta
Learn about the benefits of using agile market research methods and how they can drive growth for your business. Discover how these techniques can help you make data-driven decisions.| Forsta
Discover how survey fraud, like 'ghost completes,' threatens market research and how S2S integration is the game-changing solution.| Forsta
Explore how synthetic data is transforming market research, its benefits, practical applications, and potential limitations compared to traditional human-driven methods.| Forsta
Explore 5 powerful strategies to forge emotional connections and build lasting relationships with your customers.| Forsta
The future is human. 40+ pages of insights for anyone leading or driving customer experience, insights, or research efforts.| Forsta
Qualitative Research, Quantitative research| Forsta
Forsta powers the HX (Human Experience) Platform experience and research technology platform that breaks down the silos between CX, EX, and Market Research| Forsta
Customer experience| Forsta
Forsta shields against hackers and eradicates ghost completes with new S2S connection August 27, 2024 LONDON — Leading market research technology| Forsta
Discover how to future-proof your insights strategy by mastering data ownership and leveraging technology. Learn key principles to drive strategic decisions, enhance brand perception, and navigate customer sentiment. Empower your organization with a flexible, forward-thinking data strategy.| Forsta
Explore how market research agencies can unlock growth by embracing breakthrough technologies and innovative strategies. This blog highlights six key considerations to help agencies stay ahead and harness the full potential of emotional insights, AI, and human experience capabilities.| Forsta