Chris Risdon on Service Design – The Informed Life
“The moment I want to apply a service design lens is when I see an experience takes place over time and space and across different channels and touchpoints.”| The Informed Life
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“Hey look, actually, this sounds like a design problem. Why don’t you talk to some designers?”| The Informed Life
“Thinking of the content that you produce as being distinct from the container in which it will live is a fundamental principle.”| The Informed Life
“Maybe we need to be like two-third psychologists, three-quarter psychologists, and invest in relationships and connecting with people as a conduit for our ideas.”| The Informed Life
“Any change, any idea, any innovation, it’s first realized in the words used to describe it and in the words used to present it, and that unfortunately is also where a huge number of them fail.”| The Informed Life
“That’s how I think about the software work that we do: I think about it in terms of the properties of the human mind.”| The Informed Life
“The moment I want to apply a service design lens is when I see an experience takes place over time and space and across different channels and touchpoints.”| The Informed Life
A podcast about how people organize information to get things done| The Informed Life
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A summary of what I learned from producing “The Informed Life” podcast.| The Informed Life
“It’s part of our sensemaking system, right? Our gut tells us something, and you’d better listen to your gut.”| The Informed Life
“My own sense of identity has gone through a massive change in the last several years.”| The Informed Life
‘”You can absolutely educate yourself about the things that you don't know, and you can absolutely start asking questions about what's important to people.”’| The Informed Life
“We need to be working at the macro and the micro together.”| The Informed Life
“There's a great opportunity for designers to be much more involved in the decision-making around what products to build.”| The Informed Life
“If you’re an IA-type person, I want you to know that you already have the skills and the mindset to be an advocate for responsible AI design and development.”| The Informed Life
“That’s been my life: a process of finding, figuring it out, finding my way, applying creativity and imagination to getting as close to the life I want to live as I can.”| The Informed Life
Highlighting four themes that emerged in the podcast in 2023.| The Informed Life
Dan Russell spent 17 years working at Google, with a significant part of that tenure as a Search Anthropologist: “someone who tries to understand how people search, what kinds of things they seek, and how their tools influence their search process.” Dan is the author of The Joy of Search, which is the focus of our conversation today.| The Informed Life
“Information architecture is more than just these popular ideas.”| The Informed Life
