For the last several years, I've made a list of annual predictions for the retail industry, which I share here, on Forbes, and on my podcast. And then, in| Steve Dennis
I grew up in the outlying suburbs of New York City in the 1960s and ’70s. Like other middle-class kids from the area, I spent many a weekend being dragged around by my mother to go shopping at stores like Abraham & Strauss, Caldor, and Bamberger’s. On family road trips we often stopped at Howard […]| Steve Dennis
Recent earnings reports from the world’s top luxury players have largely brought bad news. Moreover, a fair amount of uncertainty and chaos has been in the air all year as money-losing online-only players like Farfetch and YNAP have run into the arms of new corporate owners. Saks Fifth Avenue and Neiman Marcus, along with Tapestry […]| Steve Dennis
“If you do not change direction, you might end up where you are heading.” Lao Tzu It’s a crisp fall day in 2002, and I’m enjoying my second cup of coffee in my office at Sears’s sprawling corporate campus outside of Chicago. The last eighteen months have been exhausting for me and my team, […]| Steve Dennis
The reasons that iconic, once-vibrant brands fail are varied and in some cases complex. But an argument could be made that because they existed and thrived| Steve Dennis
Have you ever seen a timid trapeze artist?| Steve Dennis
If you’ve been following the news you’ve likely noticed a lot of headlines that proclaim the return of brick-and-mortar retail. Earlier this week the New York Times even hailed the comeback of malls. There is only one problem. If you think physical retail is suddenly back, you’ve been ignoring what’s been true for nearly three years. […]| Steve Dennis
One reason meaningful transformation can be so hard is that up to a certain point, change isn’t transformation—it’s merely keeping up. What used to| Steve Dennis
As I’ve been saying for awhile now: Shift happens. It’s just happening faster and faster all the time. And nowhere is that more apparent than in the retail industry. Despite the seismic shifts that have unfolded during the past two decades, despite the nearly complete resetting of the competitive playing field, despite a radical redefinition […]| Steve Dennis
As we entered this century it became ever more clear that we were moving from a world of relative scarcity to one of vast abundance. As everything that can be| Steve Dennis