Small business owners need to understand who pays the bills – the customer. Here are 7 things you should never say to a paying customer.| The Thriving Small Business
A team charter statement is “a document that defines the team’s mission, the scope of operation, objectives, time frame, and consequences.”| The Thriving Small Business
Recognizing employee contributions helps solidify relationships and fosters employee engagement and loyalty to the organization.| The Thriving Small Business
Discover five tips to improve the customer experience. From personalized interactions to streamlined processes.| The Thriving Small Business
Learn why organizations conduct performance appraisals and the advantages and disadvantages of doing performance appraisals.| The Thriving Small Business
Learn best practices for managing the time in your office. Teach managers best practices for effective time management skills.| The Thriving Small Business
QuickTrip (QT) breaks all the rules for how convenience stores operate and offers the customer an experience that is positive and memorable.| The Thriving Small Business
Customers buy products and services with an implied guarantee that their purchase will is guaranteed to give them what they expected.| The Thriving Small Business
Successful organizations understand that consumers pay the bills and great customer service is the key to business success.| The Thriving Small Business
Team development takes a group of people and appreciating the differences each brings to the table and working toward a shared goal.| The Thriving Small Business
Good employees, who are forced to work with bad internal systems, often fail. Improving the system will improve employee performance.| The Thriving Small Business
Managing people is much more than hiring and scheduling workers. It is creating an environment that employees thrive in and get excited to be a part of. And, that takes focus, strategy, and tireless effort.| The Thriving Small Business
Use this guide to create a vision, mission, and values statement that provides a framework for strategy, and decision-making.| The Thriving Small Business
I was surprised at how the simple concepts they taught us for how to “manage” our pooch are so similar to leading and managing employees.| The Thriving Small Business
Employees with high job satisfaction scores are committed to their employer, productive and more likely to stay with an organization.| The Thriving Small Business
The term credible is defined as “capable of being believed; believable, worthy of belief or confidence; trustworthy.”| The Thriving Small Business
Discover effective strategies for employers to navigate and support grieving employees with compassion that promotes healing.| The Thriving Small Business
Successful organizations devote time to creating a vision statement. This simple step helps to provide long-term direction for employees.| The Thriving Small Business
Without goals, organizations respond to what happens to them instead of setting their own direction by prioritizing goal tasks.| The Thriving Small Business
Organizations often develop a compensation strategy to define and articulate how it views and manages employee pay and benefits.| The Thriving Small Business
Every business needs customer complaint procedures to deal with communication breakdowns, process failures, faulty products, or rude employees.| The Thriving Small Business
Master your onboarding with our comprehensive new hire orientation checklist. Ensure smooth starts & long-term success. Explore now!| The Thriving Small Business
Moonlighting is defined as “to work at an additional job after one’s regular, full time employment, as at night”.| The Thriving Small Business
Job descriptions lay out reporting relationships, daily tasks, job responsibilities and help guide employee performance.| The Thriving Small Business
Fraud costs businesses billions of dollars every year. Learning to prevent fraud and embezzlement is a real issue for businesses.| The Thriving Small Business
Many organizations provide paid time off benefits for their employees. Learn the advantages and disadvantages of paid time off.| The Thriving Small Business
Quality tools that can be used for problem-solving. Scatter Diagram, Histogram, Control Chart, Pareto Chart, Fishbone, Check Sheet, Flow Chart| The Thriving Small Business
A loyal customer base is important because it is those consumers who sustain and grow businesses. Learn tips to improve customer loyalty.| The Thriving Small Business
Customer service is a common term we are all familiar with which means “one who aids or provides help to the purchaser of a good or service”.| The Thriving Small Business
Organizations should have an expectation for employees to provide good customer service. This is done by defining customer service standards.| The Thriving Small Business
The term leadership is used interchangeably but is defined as the ability to lead, an act or instance of leading, guidance, or direction.| The Thriving Small Business
A customer service strategy helps employees understand the importance of the customer experience and works to create a service culture.| The Thriving Small Business
Organizations should provide a great first impression which is the first point of contact a customer has with an organization.| The Thriving Small Business
Businesses use organizational structures to show a picture of the the chain-of-command and to help employees understand reporting relationships.| The Thriving Small Business
Managing employee performance can be one of the most challenging aspects of a supervisor’s job. Learn tips to make managing employees easier!| The Thriving Small Business
Help employees get more done and focused by helping them understand the priorities - and then get out of their way.| The Thriving Small Business
Businesses use customer satisfaction surveys to help gain customer insight and ideas for new product development.| The Thriving Small Business
Learn actionable tips to boost employee productivity and foster a high-performing workplace with a positive work environment.| The Thriving Small Business
People need people. We need our family, friends, and others in our industry. Which makes professional networking so important.| The Thriving Small Business
Create a structured process for managing employee performance to ensure that work gets done and goals are achieved.| The Thriving Small Business
Discover key strategies to encourage work-life balance. Enhance team well-being & boost productivity for your small business today.| The Thriving Small Business
Explore the potential shift towards a shorter workweek as we delve into the growing momentum behind the four-day workweek.| The Thriving Small Business
Goals articulate a strategy for achieving a mission and the goal development process determines the necessary steps to get there.| The Thriving Small Business
Organizations grow and thrive as a result of implementing a strategic plan that is achieved by employee goals.| The Thriving Small Business
A product or service is only as good as the process by which it is delivered. Policies and procedures can help ensure product quality.| The Thriving Small Business
A cash handling policy ensures your funds are safeguarded because people with an incentive, rationalization, and opportunity embezzle funds.| The Thriving Small Business
Employees are eager to learn and move up the ladder. Create a process to identify talent and promote employees to supervisors.| The Thriving Small Business
You have one opportunity to make a first impression. Use this sample telephone script so customer calls are answered how you want!| The Thriving Small Business
Many organizations encourage their leadership team to coach employees in performance, skill development, and career planning.| The Thriving Small Business
It is vital to think through the details of your goals and that is where the SMART Goals model of planning can be helpful.| The Thriving Small Business
A focus group is used to gather information about the customer experience and to develop products and services influenced by customers.| The Thriving Small Business
Employees who are not engaged at work often become quiet quitters who can impact work and, ultimately, the customer experience.| The Thriving Small Business