Sometimes the best way to start a hard conversation is just to ask, “How can we talk about this in a way that works for you?”| Crucial Learning
Join the community of nearly 300,000 and learn how to better handle life’s crucial moments with tips and insights from our authors and experts.| Crucial Learning
Do you face a communication challenge? Struggling to change a habit or lead a team? Send us your question, we'll weigh in.| Crucial Learning
One of the core tenets of Crucial Conversations is responsibility. Improve it, and improve your freedom to respond effectively in crucial moments.| Crucial Learning
I have a question about FACTS. There has been increasing public debate over facts and, it seems, increased disregard for science. I’ve seen this at work and home. For example, my mother-in-law suggested that my wife and I buy a certain crib when our baby was born. When we showed her the crib had been proven to harm babies and was banned, she said, “Well that study is wrong.” At work people continually speak of “learning styles” even though the initial study that forwarded the idea h...| Crucial Learning
Dear David, What do you do about someone who is so self-centered that everything is all about him? This happens to be my 14-year-old son, but I’ve also seen this pattern with co-workers and managers where I work. Sometimes, I wonder whether the world is filling up with egotists. Sincerely, Fed Up Dear Fed Up, …| Crucial Learning
The skills from Crucial Conversations can help you deliver feedback even to people who are especially sensitive to it.| Crucial Learning
You're neither responsible for nor capable of fixing another's grief. He needs to feel what he needs to feel. Let him do it. Here's what you can do.| Crucial Learning
Find online and in-person courses for your organization. Training in Crucial Conversations, Getting Things Done, Crucial Influence, and The Power of Habit.| Crucial Learning
“Okay, I hear what concerns you in this video if you’re Anya. But tell me—if you’re Anya here, how do you feel?” We were debriefing the first video in Crucial Conversations® for Mastering Dialogue, and this group seemed more comfortable talking about thoughts over feelings. The room was so quiet you could have heard a … The post Dead Air and How to Survive It: Three Ways to Handle Awkward Silence appeared first on Crucial Learning.| Crucial Learning
Boundaries are limits we set for ourselves and others in relationships. They can be either boons to growth and connection, or they can be barriers to them.| Crucial Learning
While it’s an incredible honor to guide someone through personal growth, it’s also a delicate balancing act.| Crucial Learning
Get better results with practical tips in this award-winning weekly Q&A, from the authors and experts of Crucial Conversations.| Crucial Learning
Finally a course that teaches powerful skills for working through disagreement to achieve better results. Learn more about the Crucial Conversations for Mastering Dialogue course.| Crucial Learning
As an introvert, I aim to keep my communication simple, clear, and to the point. I typically speak up only when it feels necessary, which I view as a form of assertiveness. However, others often perceive me as someone who stays quiet or avoids conflict, leading to an impression of me as “nice” rather than “assertive and kind.” How can I build true assertiveness and shift this perception without compromising my natural communication style?| Crucial Learning
How can I effectively navigate Crucial Conversations while respecting Southern cultural norms that discourage direct confrontation? The post How to Respect Cultural Differences in Crucial Conversations appeared first on Crucial Learning.| Crucial Learning
As trainers and facilitators, it’s our wheelhouse to help people gain the skills and abilities they need to excel in the workplace—especially the ones with high impact. But what are those behaviors? And how can we make a case to our organizations in favor of what’s often dismissed as “soft skills”? The post The Crucial Behaviors Behind High-Performance Organizations appeared first on Crucial Learning.| Crucial Learning
One of the main causes of interpersonal conflict is our perception of another's overused or misused strengths.| Crucial Learning
The Strength Deployment Inventory and Myers-Briggs Type Indicator measure different aspects of personality, and therefore have different outcomes.| Crucial Learning
How do you have a Crucial Conversation with a college parent who is frustrated with their student’s experience in the residence hall? Specifically, when facilities need to shut down utilities to complete maintenance while most students are off campus—but some, like athletes, return early and are left without water or electricity. How can we communicate effectively and empathetically in this situation? The post Tips to Manage Customer Complaints appeared first on Crucial Learning.| Crucial Learning
Join Justin Hale, speaker, author, and co-creator of Crucial Teams training, in this free miniseries and learn how to turn personality differences from a source of friction into a source of strength.| Crucial Learning
Explore courses based on our bestselling books: Crucial Conversations, Crucial Accountability, Crucial Influence, Getting Things Done, and The Power of Habit.| Crucial Learning
I’m a university instructor and I have a student who's experiencing harassment from her roommate. Housing services won't provide a room change despite available vacancies. The stress is affecting her performance in school. What can I do to help her?| Crucial Learning
This is the second article in a series that addresses the numerous questions we’ve received about how the Strength Deployment Inventory (SDI) compares to other workplace personality assessments. This installment looks at the original DISC concept, which is the basis for multiple variations on the theme of DISC assessments. The first article covered the MBTI. …| Crucial Learning
October 3, 2019 – Provo, UT – Across the U.S., employees are haunted by something scary and destructive—and it’s not ghosts and goblins. A new poll from VitalSmarts, a top 20 leadership training company, shows more than 80% of workers are cowering from at least one scary conversation at work—a conversation they know they need …| Crucial Learning
Improve understanding, trust, connection and team dynamics with Crucial Teams, a course built on the Strength Deployment Inventory® (SDI®).| Crucial Learning
Discover the Strength Deployment Inventory (SDI), a powerful workplace personality assessment to improve team dynamics, leadership, and conflict resolution. Unlock your team's potential with personalized insights.| Crucial Learning
Are you reading Crucial Conversations? Continue developing your communication skills with videos, an assessment, a weekly newsletter, and more.| Crucial Learning