isp.net transformed its contact center with MiaRec, achieving a 900% increase in performance visibility, a 42% boost in NPS scores, and saving over 52 days of manual work annually.| www.miarec.com
Advantage Reserve improved agent performance and guest satisfaction by automating QA, achieving 100% call coverage, and saving over 800 hours annually.| www.miarec.com
MiaRec is a conversational intelligence and automated quality management solution designed to improve customer service. Optimize your contact center today.| www.miarec.com
Automatically remove sensitive data from your recordings with MiaRec's audio redaction services. Our data redaction solutions help eliminate human errors.| www.miarec.com
Unlock the full potential of your contact center with MiaRec's voice analytics. Our speech analytics solutions provide insights into your operations.| www.miarec.com
Improve service quality by using generative AI to auto-score call recordings. Our call center evaluation quickly and accurately identifies training gaps.| www.miarec.com
Evaluate and monitor agent performance with MiaRec's agent evaluation tool! It allows you to identify and address potential customer interaction issues.| www.miarec.com
Understand how MiaRec's AI Fair Use Pricing Policy, including storage, transcription, and token usage, works and calculate your MiaRec pricing easily.| www.miarec.com
MiaRec's Custom AI Insights provides unlimited capabilities for uncovering and analyzing the valuable data hidden in call recordings.| www.miarec.com
How much time and money could you save by fully automating your manual agent evaluations for quality management? Find out with our handy ROI calculator.| www.miarec.com
Organize your calls by certain topics and categories using MiaRec voice analytics. It allows you to detect trends and catch potential problems quickly.| www.miarec.com
See how call center analysis can transform customer experience. Our speech engine analyzes keywords for positive or negative customer and agent sentiment.| www.miarec.com
Score 100% of your calls, save time, and boost agent performance with Generative AI-based MiaRec's Automated Quality Management (AQM) solution, Auto QA.| www.miarec.com
MiaRec auto call summaries provide a quick overview of calls, enabling managers to understand the gist of a without listening to the entire recording.| www.miarec.com
Boost your CC productivity with MiaRec Premium. Automate call summaries, track call types, extract key info, and provide coaching after every call.| www.miarec.com
MiaRec solutions natively integrate with the leading business communications system providers, such as Avaya, Cisco, MetaSwitch, Microsoft Teams, and more.| www.miarec.com
MiaRec's AI Prompt Designer is a feature crafted to streamline the customization and testing of Generative AI prompts within the MiaRec platform.| www.miarec.com