How to Adopt AI for Customer Service Workflows
Learn about building AI into customer service without losing the human touch. Try out these practical tips, training solutions, and real-world examples.| Bonfire Training
Learn about building AI into customer service without losing the human touch. Try out these practical tips, training solutions, and real-world examples.| Bonfire Training
Today, we're going to talk about something super important – active listening. It's like having a laser beam focus on what someone is saying. Put away those distractions, look them in the eye, and show them you're all ears.| Bonfire Training
Check out the Bonfire Training blog to become an expert on what we can do for you and your company culture.| Bonfire Training
Introduction: Why Measuring Customer Success Matters Once a customer-centric organization hires the right-fit customer success talent, it’s crucial to train and evaluate performance against clearly defined standards. Often human resources professionals and customer success teams can sense that their teams are performing well, but they may not be able to effectively communicate or affect performance if they haven’t implemented key ... Read More The post Leverage Customer Success KPIs to Bo...| Bonfire Training
Going the Extra Mile: How Small Gestures Create Loyal Customers (AND Employees!) Don’t we all love it when someone does something special for us? It’s those little things that can really brighten your day. Well, the same goes for your customers! Small gestures can make a huge difference and help turn first-time shoppers into loyal customers. A Simple “Thank You” ... Read More The post Going the Extra Mile: How Small Gestures Create Loyal Customers (AND Employees!) appeared first on Bo...| Bonfire Training
We’ve all had that moment—a customer calls, and they’re clearly frustrated. It’s not fun. However, handling tough customer interactions can be manageable with the right approach. The tips outlined below will help to stay calm, take control, and even turn difficult customer situations around. Listen First When a customer is upset, listening is the most important thing. Let them speak ... Read More The post Navigating Challenging Customer Interactions: Effective Strategies for Success a...| Bonfire Training
When it comes to customer service, first impressions are everything. Before you even say a word, how you dress sends a message to your customers. Whether you’re working face-to-face, on video calls, or behind the scenes, dressing professionally can help you feel confident and show that you take your role seriously. But what does it mean to “dress for success” ... Read More The post How to Dress for Success in Customer Service: Professionalism Tips appeared first on Bonfire Training.| Bonfire Training
First impressions matter. Whether it’s your first day at a new job or meeting someone new, how you come across can set the tone for everything that follows. In customer service, this is especially true. A great first impression can turn a curious visitor into a loyal customer, while a poor one can send them running to your competitors. So, ... Read More The post The Art of the First Impression: Mastering Customer Service from the Start appeared first on Bonfire Training.| Bonfire Training
Great customer service can make a big difference in a business’s success. But how can we train customer service representatives (CSRs) to be the best they can be? Role-playing and simulation exercises are fun and effective ways to practice real-life scenarios. Let’s explore how these exercises work and why they’re so important (and fun!). What Are Role-Playing and Simulation Exercises? ... Read More The post Role-Playing and Simulation Exercises in Customer Service Training appeared fir...| Bonfire Training
Imagine calling a company and hearing a friendly voice that solves your problem in minutes. Feels great, right? That’s what we aim for with exceptional phone-based customer service! Let’s dive into creating a fun and effective training curriculum to make your CSRs the superheroes of phone support. Understanding the Basics Why Good Customer Service Rocks Good customer service is like ... Read More The post Creating a Training Curriculum for Exceptional Phone-Based Customer Service appeared...| Bonfire Training
Today, we delve into the realm of customized customer service training for your team. It’s akin to tailoring a bespoke suit, ensuring a perfect fit for each member’s development needs. So, take a seat, and let’s explore the intricacies of this essential aspect of professional growth. The Importance of Customized Training Firstly, why is customized training so pivotal? Just as ... Read More The post Digesting Customized Customer Service Training for Your Team appeared first on Bonfire Tr...| Bonfire Training
Are you looking to become part of the digital age and join the visionaries of tomorrow? Would you like to establish your own digital empire where your brand is founded on a contemporary business approach that prioritizes a nurturing work environment, high employee satisfaction, and exceptional customer care? Naturally, good customer service and happy employees are interconnected; new business owners ... Read More The post Navigating the Future: Trends and Best Practices in Customer Service eL...| Bonfire Training
In today’s world, businesses interact with people from all over the globe. This means that customer service teams need to be ready to communicate effectively with people from different cultures. Cross-cultural customer service training is essential for making sure everyone feels valued and understood. Let’s explore some tips for navigating these global interactions. Understanding Cultural Differences: Different cultures have different ... Read More The post Navigating Global Interactions:...| Bonfire Training
Have you ever faced a difficult customer? Maybe they were upset about something that wasn’t your fault, or they just seemed impossible to please. It can be stressful and frustrating, but don’t worry! With some Conflict Resolution Training, you can learn how to handle these situations like a pro. Understanding the Conflict: The first step in dealing with difficult customers ... Read More The post Conflict Resolution Training for Handling Difficult Customer Interactions appeared first on Bo...| Bonfire Training
Customer service plays a big role in how we feel about a company. Think about the last time you had a question or a problem with something you bought. How did the person on the other end of the line make you feel? Did they solve your problem quickly and with a smile? Or did they leave you frustrated and ... Read More The post Measuring the Impact of Customer Service Training on Customer Satisfaction appeared first on Bonfire Training.| Bonfire Training
Hi there, problem-solving champions! Whether you’re answering phone calls, chatting online, or facing customers in person, one thing’s for sure: in the world of customer service, problems are like unwanted guests at a party—they always show up. But fear not! With the right training, you can become a problem-solving wizard and turn those frowns upside down. So, what’s the secret ... Read More The post Mastering Customer Service: How to Tackle Problems Like A Pro appeared first on Bonfi...| Bonfire Training
Hi there, fellow customer service enthusiasts! Whether you’re answering phones in a bustling office or providing support from behind a computer screen, one thing remains constant: effective customer service is essential! But fret not, my friends, for we are here to unravel the secrets of successful customer service training programs. Get ready to embark on a journey to become the ... Read More The post The Fundamentals of Effective Customer Service Training Programs appeared first on Bonfir...| Bonfire Training
Hello Everyone, Today, we delve into a vital aspect of healthcare operations: Customer Service Training. Specifically tailored for the healthcare setting, this discussion revolves around the delicate equilibrium between providing exceptional care and ensuring operational efficiency. Let us embark on this journey with a professional demeanor and dedication to excellence. Customer Service Training in Healthcare is designed to prioritize patient ... Read More The post Enhancing Patient Experienc...| Bonfire Training
Did you know that modern consumers are looking for companies to provide exceptional experiences when they reach out to your company? What you might not know is that customer service is the strongest part of your businesses arsenal. With a focus on fast and accurate issue resolution, transforming the assistance environment with tailored training solutions will be the number one ... Read More The post From Good to Great: Elevating Customer Service with Tailored Training Solutions appeared first...| Bonfire Training
Hey fantastic readers! Today, we’re gathering around the virtual bonfire for a delightful journey into the world of continuous learning and development in customer service. It’s like discovering the secret sauce to become a customer service wizard! So, grab your marshmallows, get comfy, and let’s ignite this playful adventure of effective best practices. Why Continuous Learning Sparks Joy? First things ... Read More The post Spark Your Skills: A Guide to Continuous Learning in Customer ...| Bonfire Training
Hi everyone! Today, we’re going to talk about something super important – active listening. It’s like the secret ninja move of customer service that makes everyone go, “Wow, you’re amazing!” So, grab your favorite snack, get comfy, and let’s dive into the art of active listening. What’s Active Listening, Anyway? Okay, first things first. Active listening is not just ... Read More The post The Art of Active Listening: Training Your Team to Understand Customers Better appeare...| Bonfire Training
Hey there, awesome readers! Today, we’re diving into the world of super cool skills that make you a customer service superhero. Yep, we’re talking about soft skills – the secret sauce to being the customer service champ everyone loves! What are Soft Skills? Alright, let’s kick things off with a quick intro. Soft skills are like the magic powers you ... Read More The post The Super Cool Guide to Being Awesome at Customer Service appeared first on Bonfire Training.| Bonfire Training
Hey awesome readers! Today, we’re diving into the love story of two super cool heroes – Online Customer Service Training and In-Person Customer Service Training. It’s like a Valentine’s Day celebration, but for skills. So, grab your heart-shaped snacks, get cozy, and let’s explore the sweet world of customer service training. Online Customer Service Training: The Digital Darling Imagine a ... Read More The post A Love Story: Online vs. In-Person Customer Service Training appeared fi...| Bonfire Training
The post Customer Service Trends 2024 : Staying Ahead in a Rapidly Evolving Landscape appeared first on Bonfire Training.| Bonfire Training
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Customer service is like a puzzle, where recognizing and responding to cues can turn a routine interaction into a memorable experience. Just like the blinkers on a car give us a heads-up before a turn, turn signals in customer service provide subtle clues, making the entire process smoother and more enjoyable. Let’s dive into the world of customer service signals ... Read More The post Decoding Customer Service: The Art of Turn Signals appeared first on Bonfire Training.| Bonfire Training
Hello! Today, let’s look at a subject that’s as simple as it is impactful: gratitude. We’re talking about why saying “thanks” to our amazing customers is more than just good manners—it’s a game-changer for our businesses. Especially, when we are being our best, on purpose, every time! Building Best Friend-Level Trust: Okay, maybe not BFFs, but you get the ... Read More The post Feeling Thankful: The Secret Sauce for Happy Customers appeared first on Bonfire Training.| Bonfire Training
Let’s talk about customer service, using the metaphor of a carnival ride. In the world of business, it’s not just about selling stuff; it’s about creating moments that matter. Buckle up for a rollercoaster of tips on how to craft memorable customer service moments that will make you the talk of the town. The Power of Customer Service Moments: Customer ... Read More The post Spice Up Your Customer Service: Creating Moments that Wow! appeared first on Bonfire Training.| Bonfire Training
Ladies and gentlemen, boys and girls, welcome to the ultimate showdown in the world of business: Customer Experience vs. Customer Service! Grab your popcorn, because we’re about to turn this into a blockbuster movie of epic proportions. Customer Service: The Quick-Fix Heroes Meet our first set of superheroes: Customer Service! They’re like the Avengers of your business, always ready to ... Read More The post Customer Experience vs. Customer Service appeared first on Bonfire Training.| Bonfire Training
The post Why Giving Your All Is So Darn Good for You appeared first on Bonfire Training.| Bonfire Training
The post Small Changes, Big Impact: How You Can Apply ‘Atomic Habits’ To Your Customer Service Teams appeared first on Bonfire Training.| Bonfire Training
The post Human Interaction — Your Key in Training Customer Service Champions appeared first on Bonfire Training.| Bonfire Training
The post High employee turnover? Retain your team with great customer service training appeared first on Bonfire Training.| Bonfire Training
The post Why Your Customer Service Training Should Be Adaptive appeared first on Bonfire Training.| Bonfire Training
The post When It’s Time to Refresh Customer Service Training appeared first on Bonfire Training.| Bonfire Training
While our OnDemand Customer Service Training started as a course catering to individuals, we've expanded our offerings to accommodate 50+ seats! The post OnDemand Customer Service Training for Teams appeared first on Bonfire Training.| Bonfire Training
Whether you’ve got team members in offices across the world or remote workers in home offices, live remote training can offer your team what they need. The post Customer Service Online Training & Its Benefits appeared first on Bonfire Training.| Bonfire Training
Here are some tips on the best ways to push learning even further with a little pre-workshop prep, straight from our trainers in the field. The post Customer Service Training: Leading By Example appeared first on Bonfire Training.| Bonfire Training
In customer service, positivity consistently facilitates smoother transitions, clearer communication, and more satisfied customers. The post The Problematic “No Problem” & Better Ways to Deliver the Same Message appeared first on Bonfire Training.| Bonfire Training
Excellent customer service is at the heart of every brand’s success, and Bonfire Training is here to help you stay up-to-date on the latest trends in the industry. The post Customer Service Trends To Look Out for in 2023 appeared first on Bonfire Training.| Bonfire Training
The post Yarn Love: Philanthropy Highlight appeared first on Bonfire Training.| Bonfire Training
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The post Why We Suggest Meeting With Your Training Partner Every Year (Or More) appeared first on Bonfire Training.| Bonfire Training
Whether your team is spread across the country and in-person training isn’t an option, or you want to give your employees the option to complete training on their own time, virtual online training is the move! The post The Importance of OnDemand Customer Service Training appeared first on Bonfire Training.| Bonfire Training
While promoting your commitment to your customers on your social channels is an important part of content marketing, turns out—it's not what keeps people coming back! The post Why Consumers Care More About Your Customer Service Than Your Social Mission appeared first on Bonfire Training.| Bonfire Training
Regardless of the industry you’re in, if you deal with customers, at some point in time you’re going to be confronted with a “difficult” one.But, here’s an important question to ask yourself. “Is the customer actually difficult, or are they merely upset?” Chances are the “difficult” customer is more likely an upset customer, and it’s your job to turn that frown, upside down. The good news is, you can do it in three steps! The post Unlock the Secrets of Success: Handling Di...| Bonfire Training
The post Further Your Commitment to Above The Line Service With These Courses appeared first on Bonfire Training.| Bonfire Training
We get a lot of questions about how Bonfire came to be—and how nearly 40 years later, we’re still out here sparking lasting change. The post The History of Bonfire Training appeared first on Bonfire Training.| Bonfire Training
The post Are Smartphones Stealing Our Focus? appeared first on Bonfire Training.| Bonfire Training
Have you found yourself showing up differently over the past couple of years? At Bonfire Training, we’ve created a free, downloadable guide to give you some tips and tricks on how you can power through challenges and show up with an abundance mentality. The post Showing Up Strong Guide appeared first on Bonfire Training.| Bonfire Training
Are the teams in your organization working together in a cohesive, productive way to achieve a central goal? Are they engaging with one another in a way that sparks connection and integrity? This type of team harmony doesn’t just happen—it takes some work. The post The Five Behaviors of a Team & How They Impact Your Organization appeared first on Bonfire Training.| Bonfire Training
When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results. The post Partnership with Bonfire Training Leads to Results and National Recognition appeared first on Bonfire Training.| Bonfire Training
Why not ring in the New Year with culture-changing customer service training? Keep reading to learn more. The post Customer Service Training Programs to Consider This Year appeared first on Bonfire Training.| Bonfire Training
For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention. The post Best Practices for Customer Service Employee Onboarding appeared first on Bonfire Training.| Bonfire Training
Let upset customers know that you “get it.” The sooner they hear your validating words and tone, the sooner they are soothed, and the better the outcome for both company and customer. The post Customer Service Training: How to Show Compassion appeared first on Bonfire Training.| Bonfire Training
The post The Working Genius appeared first on Bonfire Training.| Bonfire Training
Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation. The post Stop Calling Me “Hon” appeared first on Bonfire Training.| Bonfire Training
Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help. The post Above the Line appeared first on Bonfire Training.| Bonfire Training
A little boy with autism was having a rough day at Universal Orlando. His family vacation was almost over and he had yet to get on the ride featuring his all-time favorite superhero. The post Team Training: The Secret Ingredient to a Successful Product Launch appeared first on Bonfire Training.| Bonfire Training
The post DISC Behavioral Styles: A Learned Superpower appeared first on Bonfire Training.| Bonfire Training
The post Customer Service Essentials for the Utility Industry appeared first on Bonfire Training.| Bonfire Training
The post 10 Ways You Can Show Up Strong appeared first on Bonfire Training.| Bonfire Training
The post Mason Health Success Story appeared first on Bonfire Training.| Bonfire Training
The post Turbulent Waters Call for Agile Leadership appeared first on Bonfire Training.| Bonfire Training
Learning transfer is easier said than done, but with thoughtful planning and frequent coaching, you’ll produce great trainees. The post Putting the Pieces Together for Learning Transfer appeared first on Bonfire Training.| Bonfire Training
Burn bright! Our Customer Service training can help your team turn a spark into a Bonfire and deliver 5-star experiences for your customers. The post Fan the Flame of Great Customer Service appeared first on Bonfire Training.| Bonfire Training
Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today. The post Exercise Your Empathy appeared first on Bonfire Training.| Bonfire Training
Read some actionable tips to help you become the best at giving feedback, especially when remote work is your reality. The post Tips for Giving Feedback in a Remote Work Environment appeared first on Bonfire Training.| Bonfire Training
Just like gravity, fun is a powerful force. Not only is fun training more enjoyable for the learner, it’s more effective and in turn reduces the need for costly retraining. The post Ignite Your Training with the Power of Fun appeared first on Bonfire Training.| Bonfire Training
The show must go on! Online training should have an engaging and lasting effect. Learn more about how to take you onsite training online. The post The Show Must Go On: Take Onsite Training Online appeared first on Bonfire Training.| Bonfire Training
We recently received a message from a former customer service trainee (way back when we were known as PhonePRO) that we knew we had to share. The post Bonfire Training Deeply Impacts and Inspires Trainee appeared first on Bonfire Training.| Bonfire Training
Habits can both help and hinder. Here are some tips to make sure your customer service training habits are working for you. The post The Process of Breaking Bad Training Habits appeared first on Bonfire Training.| Bonfire Training
Learn more about the impact of customer service on an organization’s bottom line and how our Customer Service Essentials course can help your team. The post Infographic: Customer Service Essentials appeared first on Bonfire Training.| Bonfire Training
Bonfire Training can help your organization fulfill your employee training New Year’s resolutions with a variety of courses. The post Do You See 2020 in 20/20? appeared first on Bonfire Training.| Bonfire Training
Training new or existing employees can help your company improve in many ways when it is presented properly. Here's a few of our training do's and dont's. The post The Do's and Don'ts of Training Presentations appeared first on Bonfire Training.| Bonfire Training
"One of our clients knew they needed help to improve the service culture of their division. Check out their successful results when the teamed up with us. The post Case Study: Improving the Service Culture appeared first on Bonfire Training.| Bonfire Training
Training your seasonal employees in effective communication is still mission critical. Invest in their training, and yield happy, loyal customers all year round. The post Don’t Turn Your Holiday Workers into Grinches appeared first on Bonfire Training.| Bonfire Training
Emotional intelligence courses are a huge asset for your customer service training, but what is emotional intelligence and how does it help your business? The post Emotional Intelligence: Personalize Your Customer Service appeared first on Bonfire Training.| Bonfire Training
Effective communication is key to improving customer experiences. Training customer service members in positive tone will help create better experiences. The post Positive Voices Create Positive Customer Experiences appeared first on Bonfire Training.| Bonfire Training
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line. The post The Advantages of Customer Service Training appeared first on Bonfire Training.| Bonfire Training
Improving customer experience comes down to appropriate training. Check out our infographic about the 3 critical areas for effective customer management. The post Game Changers: Key Takeaways for Improving the Customer Experience appeared first on Bonfire Training.| Bonfire Training
Solid and effective communication is the foundation of customer service: the words we use, voice tone, active listening, and non-verbal cues like eye contact and body language convey the messages that we send. But, when we communicate via telephone, we can’t rely on non-verbal cues; that is why Customer Service Phone Training is so important. The post What is Customer Service Phone Training and Why Do You Need It? appeared first on Bonfire Training.| Bonfire Training
Almost every business deals with customers in one form or another; whether internally or externally, in-person, on the phone, or online, your team is providing a service when they manage issues. Your frontline representatives know what they are doing and they’re good at it. But, why settle for good when you can be great? The post Boost Your Customer Service from Good to Great appeared first on Bonfire Training.| Bonfire Training
Every call with a customer is like a balloon with a note attached. Catch it before it flies away to provide an efficient customer service experience. The post The Secret to Providing a Positive Customer Service Experience: appeared first on Bonfire Training.| Bonfire Training
When it comes to fixing a breakdown in customer service, many companies tell us they decided to “DIY” it. It’s only later, when they realized that what had started as a minor problem had become part of their company culture, did they seek professional help. The post DIY Customer Service Training… Is It Really That Easy? appeared first on Bonfire Training.| Bonfire Training
As a manager or business owner, you know that customers are your bread and butter. Serving them with a smile is all you need to do to keep them happy and coming back for more. But what about your employees, do they need a refresher course in politeness? You can teach them that! You know what good customer service looks like, so it’s time to roll up your sleeves and deliver a customer service training skills class to your staff... how hard can it be? You don’t need to hire anyone, you’ve...| Bonfire Training
When we talk about boosting employee engagement, we’re talking about making your employees feel valued and add value to their work. So how do you get started? The post Building Employee Engagement: What You Need to Know appeared first on Bonfire Training.| Bonfire Training
These simple tips are easy to remember and can make a huge difference in your happiness levels throughout the season – whether for work or at home. The post Stressbusters: 3 Easy Ways To Get Ahead of The Holiday Chaos appeared first on Bonfire Training.| Bonfire Training
Know how to effectively communicate with customers on the telephone. Here are some tips to start. The post How To Treat Them Right On The Telephone appeared first on Bonfire Training.| Bonfire Training
Recognition! It’s one of the most powerful motivators we have. Make sure to utilize it well within your company! The post Gold Stars Are Free! Employee Recognition Training for Managers appeared first on Bonfire Training.| Bonfire Training
What makes an employee happy? What makes them miserable? To a great extent, the answer to both questions is their own attitude. The post Have Your Employees Lost That Lovin' Feelin'? appeared first on Bonfire Training.| Bonfire Training
How to best handle profanity on a call with a customer. Listen in on this revealing webinar. The post 5-Step Process for Handling Profanity appeared first on Bonfire Training.| Bonfire Training
A strong customer service team starts with great onboarding. Learn when and how to introduce asynchronous training, align it with company culture, and reinforce it for long-term success.| Bonfire Training
Online instruction is highly flexible and easily deployed widely across the network or through remote connections.| Bonfire Training
Providing complete, up-to-date, and self-paced teaching courses enables every employee to acquire the skills they need for their job.| Bonfire Training
Exceptional customer experiences that generate deep brand loyalty are essential to differentiate a company from good or great.| Bonfire Training
Selecting the right industry-based customer service training supplier directly impacts customer satisfaction.| Bonfire Training
Today, we're going to talk about something super important – active listening. It's like having a laser beam focus on what someone is saying. Put away those distractions, look them in the eye, and show them you're all ears.| Bonfire Training
Today, we're going to talk about something super important – active listening. It's like having a laser beam focus on what someone is saying. Put away those distractions, look them in the eye, and show them you're all ears.| Bonfire Training
