Analyze 100% of calls with our auto QA/CX analytics tool and predict customer satisfaction with up to 95% accuracy for every call.| SQM Group
SQM’s World Class Certification Program determines if contact centers, supervisors and CSRs are performing at a truly world class FCR level.| SQM Group
See how A large American Health Care Insurance Plan excels at FCR Measurement. Learn from their experience.| SQM Group
Multi-Channel Customer Experience Studies use surveys to capture feedback when using a call center and another contact channels.| SQM Group
Contact us to learn how our mySQM™ customer service QA software can help your call center agents reduce costs and deliver great CX.| SQM Group
Learn from our customers successes! Read the stories that separated these CSR's and supervisors from the crowd.| www.sqmgroup.com
Benchmark or track Customer Experience surveys for opportunities for improvement, and awards call centers that have demonstrated excellence.| SQM Group
Discover valuable customer service research by benchmarking and tracking voice of the customer and employee studies designed to improve First Call Resolution and provide great Customer Service.| SQM Group
Contact Center Software includes an employee rewards and recognition program that is the quickest way to provide great CX.| SQM Group
With mySQM™ Customer Service QA software, coaching has never been easier or more effective for improving and providing great CX performance.| SQM Group
SQM offers on-demand online agent self-CX soft skills training delivered through our mySQM™ QA software.| SQM Group
Discover the benefits of call center software that delivers customer experience improvement opportunities to individual agents and their supervisors.| SQM Group
Find out how much operational savings your call center will gain by using mySQM™ Auto QA.| www.sqmgroup.com
We never sell or trade your information to a third party for any reason. Our clients use your feedback to improve your customer experience.| www.sqmgroup.com
mySQM™ FCR Insights software is designed to help call centers capture, analyze, benchmark, and report customer and employee experience.| SQM Group
Personalized Intelligence™, a suite of six SQM proprietary features designed to help customer service representatives improve their customer experience.| www.sqmgroup.com
Reach out for a free demo trial of our powerful call center measurement software that is specialized for improving customer service management.| SQM Group
Software specifically built for call centers, designed to measure, track, benchmark, improve customer and employee experience, and reduce costs.| SQM Group