How to Deal with Angry Customers
The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.| Groove Blog
The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.| Groove Blog
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers.| Groove Blog
Enhance your customer service with empathy training. Learn practical techniques like active listening and the Empathy Wheel to boost team performance.| Groove Blog
Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.| Groove Blog
Struggling to help your customers and keep them happy? Learn how to respond to a customer inquiry in a way that keeps them coming back!| Groove Blog
The keys to retention are nurturing relationships and going above and beyond for your buyers. Learn how to keep customers coming back!| Groove Blog
Just what is hypercare? Here's how to provide top-quality service during customer onboarding, product updates, and other key touchpoints.| Groove Blog
Not sure how to streamline customer service as a small business? Discover tips to boost efficiency and improve the customer experience!| Groove Blog
Keeping in touch with buyers post-purchase encourages retention. Here's how to follow up with a customer and build long-term relationships!| Groove Blog
Get tips on how to create tailored experiences, boost efficiency, and elevate buyer satisfaction through customer service segmentation!| Groove Blog
Small businesses face steep customer acquisition challenges. Learn what you're up against, and arm yourself with proven solutions!| Groove Blog
Are you ready to level up your customer support game? Learn 8 effective customer communciation skills that turn buyers into loyal fans!| Groove Blog
Customer acquisition is expensive and time-consuming, while the markets are getting more and more competitive. So who can win this battle? Businesses with high LTV. Apart from bigger profit margins, higher LTV allows you to invest more into development and be able to withstand higher CAC. One sure way to lose a customer is to […]| Groove Blog
Not sure how to attract customers and grow your brand? Here are 7 marketing tips for small business to drive brand awareness and conversions!| Groove Blog
We'll guide you through the entire knowledge base creation process from start to finish and share tips on how to enhance your setup.| Groove Blog
A customer service ticketing system organizes incoming support requests and enables businesses to efficiently respond to customers.| Groove Blog
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.| Groove Blog
Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.| Groove Blog
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to| Groove Blog
Wondering what's the best shared mailbox for your service team? Let's compare Gmail vs Outlook vs Groove for customer support!| Groove Blog
There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.| Groove Blog
The most important thing that too many startups aren’t doing.| Groove Blog
How buyers feel about your business impacts everything from conversion to retention. Here's how to improve the ecommerce customer experience!| Groove Blog
Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV. While in the past it was enough just to have a FAQ and a support email, those times are long gone. With the wide range of competitors to choose from, customers are expecting to solve their problem immediately, […]| Groove Blog
Customer onboarding provides guidelines and training for new customers to learn a product or service. Here’s how we create a good customer onboarding experience.| Groove Blog
Keeping your customers happy should be key objective, create a map to help you achieve that.| Groove Blog
“Why are you selling $1 for 90 cents ?” “Well, profits are not great but the revenue is booming!” To some, it may seem like a joke, but for many businesses, this is a reality that they ignore. Today we will dig deep into what is CAC and how to keep it lower than your […]| Groove Blog
Are your customers leaving, but you're not sure why? We'll show you how to perform a customer churn analysis and enhance buyer retention!| Groove Blog
Looking to exceed customer expectations? We've built a guide for you! Meeting expectations is one thing, but going above and beyond takes true commitment.| Groove Blog
Efficient, affordable customer acquisition is the cornerstone of any successful business. Here are 7 strategies to grow your customer base!| Groove Blog
Want to understand the primary customer service KPIs you should know about, be tracking, and how to leverage the information? We've broken down the 7 main KPIs for customer service teams.| Groove Blog
Having trouble inspiring your support team? Boost customer service motivation (and effectiveness) with these seven tips for small businesses!| Groove Blog
Having trouble converting customers, but not sure why? Learn how to track the customer journey, and use the insights to improve your business!| Groove Blog
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).| Groove Blog
Discover 8 practical knowledge base examples to improve your customer experience. Learn how to create, organize, and optimize your knowledge base.| Groove Blog
Every customer is unique, but sometimes there are common denominators. In the case of customer support, they are in the form of questions that everyone asks, or at least a notable majority do. Even if the information is in onboarding, or seems obvious to the product team it might a perfect case for your FAQ […]| Groove Blog
There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.| Groove Blog
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out| Groove Blog
Wondering what it is, how to get it, or how to use it once you do have it? Perfect! We've covered all that and more in our 2022 guide to customer feedback. The key takeaways are around how to make this stuff actionable for your business.| Groove Blog
Wondering how to handle customer complaints effectively? Look no further! Here's a 6-step process to turn unhappy buyers into loyal customers.| Groove Blog
Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers| Groove Blog
A strong, consistent customer service voice builds your brand and provides better CX. Here's how to choose and apply the right tone!| Groove Blog
Your ecommerce business is rolling, and you're growing your support team - but how do you provide consistent quality training to improve customer experience? We'll show you.| Groove Blog
Optimize your customer service with data-driven insights. Explore our list of essential customer service metrics that can boost satisfaction.| Groove Blog
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.| Groove Blog
Customer acquisition is difficult. Its costs time and money to get a new customer and if they churn quickly, your LTV suffers and suddenly your can not afford such CAC’s as your competitor can. We all know where this downward spiral ends. To evade this fate, you must focus on customers. Not just have them […]| Groove Blog
It might sound fluffy, but defining our company core values has transformed our business. Here’s how.| Groove Blog
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.| Groove Blog
Despite its small size, your email auto reply can be powerful. Learn tips on how to create an automatic reply email template.| Groove Blog
We went from doing no SEO at all to ranking on the first page for many of our targeted keywords in just a few weeks. Here’s how we did it.| Groove Blog
Our customers were happy, our product was strong, but our conversion rate was awful. Here’s how we changed that...| Groove Blog
It's cheaper to keep an old customer than it is to acquire a new one -- with that in mind, we'll walk you through customer retention strategies and ideas.| Groove Blog
Want to personalize support, boost efficiency, and build stronger relationships with buyers? Learn how to create effective customer profiles!| Groove Blog
What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!| Groove Blog
Need to gather feedback and improve the customer experience for your small business? These customer satisfaction survey tools can help!| Groove Blog
Do you know the difference between customer service vs customer experience? Understanding both is key for growing your business. Here's why!| Groove Blog
Discover how to do effective email marketing for small business! Learn everything from building your list to automating campaigns.| Groove Blog
Want to boost satisfaction, reduce support workload, & free up time to grow your business? These self service options for customers can help!| Groove Blog
Learn the secrets of effective small business branding, from defining your values to creating a memorable brand visual identity.| Groove Blog
Just starting out with PPC for small business? Here's what you need to know to launch and optimize successful pay-per-click campaigns!| Groove Blog
Every customer support interaction benefits from a customized approach. Here's how to choose the perfect communication style for each buyer!| Groove Blog
