Customer Experience Strategy: CX Helped This Tech Startup Gain Traction
For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.| Groove Blog
For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.| Groove Blog
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.| Groove Blog
A good business apology email can salvage the worst mistakes and poor customer service experiences. Here’s an example template that’s proven to work.| Groove Blog
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.| Groove Blog
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.| Groove Blog
Discover how a web widget can revolutionize your customer support. Learn the benefits, types, and best practices for implementing this powerful tool.| Groove Blog
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.| Groove Blog
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”| Groove Blog
6 Best Customer Success Tools: Groove for customer success insights. ConvertKit for customer onboarding and customer success retention. Trello for roadmap transparency. Slack for internal messaging. Calendly for scheduling customer success chats. Zoom for demos and webinars.| Groove Blog
We've listed 10 customer support tools and features that you should integrate to ensure a comprehensive approach to supporting your customers.| Groove Blog
Everything we've learned (and are still learning) about growing a business.| Groove Blog
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.| Groove Blog
Wondering what it is, how to get it, or how to use it once you do have it? Perfect! We've covered all that and more in our 2022 guide to customer feedback. The key takeaways are around how to make this stuff actionable for your business.| Groove Blog
Spoiler: the best help desk software for small businesses doesn’t exist. Instead, it’s about the right fit for your growing team.| Groove Blog
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.| Groove Blog
Get free templates and examples of customer support emails that wow customers, improve customer retention, and enhance your brand reputation.| Groove Blog
The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.| Groove Blog
What is e-commerce customer service? E-commerce customer service is the ability to support customers and online shoppers through e-commerce platforms.| Groove Blog
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.| Groove Blog
Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.| Groove Blog
Communicating product changes to customers is not the favorite topic of entrepreneurs, but it's important...if you want your company to survive| Groove Blog
Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV. While in the past it was enough just to have a FAQ and a support email, those times are long gone. With the wide range of competitors to choose from, customers are expecting to solve their problem immediately, […]| Groove Blog
Customer acquisition is expensive and time-consuming, while the markets are getting more and more competitive. So who can win this battle? Businesses with high LTV. Apart from bigger profit margins, higher LTV allows you to invest more into development and be able to withstand higher CAC. One sure way to lose a customer is to […]| Groove Blog
It’s tempting to constantly focus on your company’s products and strategy. However, the best results often come from focusing outward on what your customers need and how they want to interact with you. In this piece, we’ll explore just what it means to be customer-centric and how to do it. What Does Customer-Centric Mean? Being […]| Groove Blog
Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.| Groove Blog
Revenue increases with good customer service. Retention correlates to customer satisfaction. Churn decreases with more customer care. CLTV improves with better customer service. Employee happiness correlates to customer happiness. Company culture strengthens with improved customer sentiment. Brand awareness soars with positive customer experiences.| Groove Blog
We've curated the 15 most important customer support skills that you and your team members will need to have to thrive in this position. We've also got examples of how to enhance and build these skills too!| Groove Blog
