“It's already led to a 15% reduction in people needing to contact live human agents," CEO Brian Chesky said.| CX Dive
Data science fundamentals can help CX leaders react quickly to changing consumer demands, understand the value of their investments and better communicate their findings.| CX Dive
CX leaders too often fail to connect their metrics and initiatives to business objectives. But investments in data analytics, generative AI and CX basics are beginning to pay off.| CX Dive
The home improvement retailer says associates will be able to better guide professional customers through complex projects with new insights available through its Sidekick app.| CX Dive
The Biden-Harris administration on Monday launched “Time Is Money,” an initiative to crack down on businesses that purposefully provide poor customer service in an effort to maximize profit.| CX Dive
More than 9 in 10 consumers believe that companies often prioritize profits over protecting customer data, a Cassie survey found.| CX Dive