To view the usage rates for your specific plan, you will be required to login to your Mobal online account by visiting: www.mobal.com/myaccount Once you have logged in to your account, please visit the “Services” section (by clicking on the button at the top of your account) and then click on the “More Information” button […] The post How to view your usage rates appeared first on Mobal Support.| Mobal Support
Cash Payments Please be advised that we are no longer accepting applications for our original ‘Cash Payment’ option as this payment method was discontinued in February 2024. If your account still remains on our original cash payment method and you just need a reminder of how this works however, please refer to the instructions below. […] The post Cash Payment Instructions appeared first on Mobal Support.| Mobal Support
Collection Option When purchasing a ‘Japan Unlimited’ SIM card or a ‘Japan Tourist’ SIM card, you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific collection point from the list of options and […] The post Collection Point Orders appeared first on Mobal Support.| Mobal Support
Collection Option When purchasing a ‘Japan Unlimited’ SIM card or a ‘Japan Tourist’ SIM card, you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific collection point from the list of options and […] The post Collection Point Orders appeared first on Mobal Support.| Mobal Support
Email / SMS Notifications There may be occasions where we send you an Email / SMS notification in relation to charges for your Mobal service. If there is an outstanding balance on your account for example, we may send you an SMS text message alert similar to what is shown below – “Your Mobal bill […] The post Keeping Your Information Secure appeared first on Mobal Support.| Mobal Support
The Hotspot Feature We can confirm that our ‘Japan Unlimited’ SIM cards do support use of the hotspot feature and so the majority of smart phone handsets should allow you to share the data connection with multiple devices if you wish to. For instructions on how to enable this feature on most Android handsets, please […] The post Creating a Hotspot / Tethering appeared first on Mobal Support.| Mobal Support
If you intend to pay for the cost of the return yourself, you can use whatever shipping method you prefer but please be advised that you would not be reimbursed for any shipping charges. If you would like to avoid this charge however, please ensure that you return the device to the following address via […] The post Returns Procedure appeared first on Mobal Support.| Mobal Support
What is a one-time 3DS passcode? ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you […] The post Why am I being asked for a Pass code? (3DS) appeared first on Mobal Support.| Mobal Support
If your device cannot connect to the Softbank network automatically, please try performing a manual network selection. On most Android devices, you can perform a manual network selection by following the steps below – After following the steps above, please choose the “Select Manually” option and your device will perform a network search. You can […] The post Manual Network Selection (Android) appeared first on Mobal Support.| Mobal Support
If you are using an Android device (and you have purchased the Android version of the ‘Japan Unlimited’ SIM card), we can confirm that you can share the data connection with multiple devices by enabling the “Mobile Hotspot” feature on your handset. Before you will be able to access data on your primary device / […] The post Creating a Hotspot / Tethering appeared first on Mobal Support.| Mobal Support