Adequate front desk management is really important for your company. When you have patients that check-in to your front desk or check-out when leaving, it’s important to have a solid system for strong productivity. Many businesses and health clinics have achieved significant growth through front desk training efforts. By educating your staff on why certain information needs to be collected, it ... Read More The post A Better Way to Manage Your Medical Office Front Desk appeared first on Co...| Conversational LLC
Telephone calls are inevitable to running your business. It’s the common way to schedule appointments with the internet being a secondary route to schedule appointments. It can become an overwhelming task to a busy office staff or the business owner because it’s an interruption to the day and many appointments may need to be scheduled weekly. It’s important to have ... Read More| Conversational LLC
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If you’re ready to bring in more help to your busy office, it doesn’t have to be a full-time employee. There are virtual services you can take advantage of that accomplish the same tasks a receptionist does, but work for far less and don’t require a physical work space to function: Virtual receptionists. Virtual receptionists and auto attendants can now ... Read More The post The Differences Between a Virtual Receptionist, Secretary and Auto Attendant appeared first on Conversational LLC.| Conversational LLC
With customer expectations changing, small and medium-sized businesses need to understand what’s expected. Customer service has become one of the most important parts of every business, especially those who want to create excellent customer loyalty. Some specific statistics show the direction customer service is headed. Here are some of the most important customer service statistics every business owner should know. What ... Read More The post 15 Important Customer Service Statistics appea...| Conversational LLC
The American Bar Association has something to say about virtual law firms and their position may surprise you. In an article called How Real Are Virtual Law Firms?, the ABA states their position on law firms that exist solely online without a brick-and-mortar office. “At first glance, the concept of a virtual law firm sounds mystical or fake. In a profession historically resistant to ... Read More| Conversational LLC
We’re always looking for smart ways to save money as business owners, and one of the best ways to save is by cutting your costs in the first place. There are a multitude of ways to reduce overhead in small business, but if you don’t want to dismantle your business just to save a few bucks, it can seem like ... Read More The post The Quickest Ways to Reduce Overhead appeared first on Conversational LLC.| Conversational LLC
We all want to build a “dream team” – a group of employees that have synergy when working together, complementary strengths and weaknesses, and a great social dynamic. It’s important to build a team of employees that possess a variety of talents, skills, backgrounds, and experience when you’re running a business. Without this diversity, you’ll end up with a homogeneous ... Read More| Conversational LLC
Outsourcing has typically been thought of as a solution for large companies that can afford to hire outside agencies totake over specific parts of running the business – accounting, legal, marketing, customer support, etc. But the advent of technology has made it possible for very small companies (even those without employees) to find outside agencies to which they can outsource ... Read More The post Should Small Companies Consider Outsourcing? appeared first on Conversational LLC.| Conversational LLC
If we told you that how you answer the phone can make or break your business, would you think it’s melodramatic? The fact is, the way you greet callers on the phone – or the way you don’t greet them – can undermine or support your success. It’s entirely up to you. If you’re finding that more and more often, ... Read More The post How You Answer the Phone Can Make or Break Your Business appeared first on Conversational LLC.| Conversational LLC
Are you starting to think the phone is no longer useful when it comes to your customer service needs? Believe it or not, the phone is still the king of customer support. People love interacting with customer service reps on social media, web chat, and email, but it wouldn’t be the same without the ability to call. That’s because the ... Read More| Conversational LLC
If you’re selling to a person that isn’t 100% certain they want your product or service, you’ll likely encounter one of a small group of common sales objections. When situation-specific details are taken away, most customer sales objections center around one of six factors, ranging from price to timing. Learning how to overcome these common sales objections is a must in a ... Read More| Conversational LLC
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