You know the general reasons customers call your business – what are your hours? How does that product work? Why isn’t my product working like you said it would? But why does a customer choose to use the phone to communicate when there are other options available to them? While technology advances and online communication increases, the phone still remains a familiar ... Read More The post 4 Reasons Customers Call Your Business appeared first on Conversational LLC.| Conversational LLC
Want more loyal customers? Go the extra mile more often. If you’re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas! 15 Ideas That Go the Extra Mile for Customers| Conversational LLC
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The customer experience is vital to your business. No matter how large your business, the customer experience will either keep them coming back or send them running. How is your customer experience? How did it Used to Be? Back in the day, an unhappy customer would write a letter to the company and they might tell a few people about ... Read More The post How Important is the Customer Experience? appeared first on Conversational LLC.| Conversational LLC
For some businesses, the difference between a good week and a bad week are the amount of customers showing up for their appointments. We live in a very busy world and it can be very easy to forget about an appointment, especially if it’s not something people enjoy doing. Appointment reminders are one of the best ways to ensure customers ... Read More The post Will a Virtual Receptionist Handle Appointment Reminders? appeared first on Conversational LLC.| Conversational LLC
Every company needs to gather customer feedback. There are many reasons why this feedback is important. Of course, the number one reason for gathering feedback from customers is to find out what they want, need and desire. Here are a few more reasons why you should be doing this: Product Development Customers can help you figure out what the next ... Read More| Conversational LLC
Choosing a business landline is the normal choice for your phone system, but not the only choice. You have other ways you can go about allowing customers to call you. If you work from home or you don’t want to install a landline, here are three alternatives to choose from: VoIP VoIP is one of the most popular alternatives, because ... Read More The post Three Alternatives to a Business Landline appeared first on Conversational LLC.| Conversational LLC
Businesses often get the wrong impression of an answering service. They believe that their clients will not respond to talking to a call center. Business owners believe that answering services will not be able to help their customers efficiently. However, this is far from the truth. The answering service industry has come a long way through the years. This industry ... Read More| Conversational LLC
Adequate front desk management is really important for your company. When you have patients that check-in to your front desk or check-out when leaving, it’s important to have a solid system for strong productivity. Many businesses and health clinics have achieved significant growth through front desk training efforts. By educating your staff on why certain information needs to be collected, it ... Read More The post A Better Way to Manage Your Medical Office Front Desk appeared first on Co...| Conversational LLC
Telephone calls are inevitable to running your business. It’s the common way to schedule appointments with the internet being a secondary route to schedule appointments. It can become an overwhelming task to a busy office staff or the business owner because it’s an interruption to the day and many appointments may need to be scheduled weekly. It’s important to have ... Read More| Conversational LLC
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If you’re ready to bring in more help to your busy office, it doesn’t have to be a full-time employee. There are virtual services you can take advantage of that accomplish the same tasks a receptionist does, but work for far less and don’t require a physical work space to function: Virtual receptionists. Virtual receptionists and auto attendants can now ... Read More The post The Differences Between a Virtual Receptionist, Secretary and Auto Attendant appeared first on Conversational LLC.| Conversational LLC
The American Bar Association has something to say about virtual law firms and their position may surprise you. In an article called How Real Are Virtual Law Firms?, the ABA states their position on law firms that exist solely online without a brick-and-mortar office. “At first glance, the concept of a virtual law firm sounds mystical or fake. In a profession historically resistant to ... Read More| Conversational LLC
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