3 Studies Showing Why You Shouldn't Put Customers on Hold
We all have anecdotal evidence that customers don't like to be put on hold, but here's some research to back it up.| Plum Voice
Author: RJ Burnham, President and CTO of Plum Voice Plum Voice and Sharpen: Crafting the Future Together In today’s digital age, evolving and innovating are the lifeblood of customer engagement. Today, I’m thrilled to share a monumental step in Plum Voice’s story: our merger with Sharpen Technologies, a vanguard in cloud-based contact center solutions. Together, we … Teleo Capital Merges Sharpen and Plum Voice Read More » The post Teleo Capital Merges Sharpen and Plum Voice appeared...| Plum Voice
Conversational AI Voice Chatbot Solutions Modern automation has brought together various aspects of a customer’s voice from spoken to written word. When combined into a communication platform, they offer an omni-channel communication delivery system that can be tailored to each customer’s preference from phone, chatbot or SMS messaging. Let’s take a look at how voice … Conversational AI Voice Chatbot Solutions Read More » The post Conversational AI Voice Chatbot Solutions appeared fi...| Plum Voice
A large language model (LLM) is a specialized category of artificial intelligence (AI) and generative AI algorithms. LLMs use specific pre-programmed learning methods and an extensive amount of data sets to comprehend, summarize, produce and develop new content as it continues to learn. Below you can read more about the future of LLMs and how … What Are Large Language Models? Read More » The post What Are Large Language Models? appeared first on Plum Voice.| Plum Voice
How does Generative AI work? Generative AI has sparked a revolution in various industries – from art and music to business and marketing. Its integration into interactive voice response (IVR) systems has been especially beneficial, providing customers with a better experience and boosting efficiency. Below, we will investigate how generative AI is boosting the capabilities … Generative AI – Transforming Interactive Voice Response Read More » The post Generative AI – Transforming Inte...| Plum Voice
What are Audio Prompts? Audio prompts are pre-recorded messages or instructions that play during automated phone calls or interactive voice response (IVR) systems. These prompts guide callers and provide information or options for uniform voice quality throughout an application. Bulk Uploading Audio Prompts The process of bulk uploading audio prompts refers to the ability to … Bulk Upload Audio Prompts Read More » The post Bulk Upload Audio Prompts appeared first on Plum Voice.| Plum Voice
Hospital Readmissions When a patient leaves the hospital, the last thing they want to do is go back. Yet, hospital readmissions happen all of the time with studies showing 1 of every 4 patients is readmitted following hospitalization. Studies also show that one of the most common reasons for this is insufficient communication for a … 7 Solutions to Reduce Hospital Readmission Rates Read More » The post 7 Solutions to Reduce Hospital Readmission Rates appeared first on Plum Voice.| Plum Voice
Lately there has been a lot of discussion on security within software companies and the introduction of AI applications. Data breaches can be costly for everyone involved from the business to the customer. We’re not just talking financial costs either, although those can mount quickly. Industries that deal with sensitive customer data on a daily … A Beginner’s Guide to HIPAA and PCI-DSS Compliance Read More » The post A Beginner’s Guide to HIPAA and PCI-DSS Compliance appeared first ...| Plum Voice
Unsurprisingly, security is critical to successful business operations across numerous industries. As an automated programmable-AI software company, Plum Voice provides users with tools, such as Plum Fuse, that enable them to create different forms of voice authentication methods. Naturally, as a company that creates AI-voice automation solutions, it makes sense to highlight the benefits of … Adding Voice Biometrics Security is as Easy as A-P-I Read More » The post Adding Voice Biometrics ...| Plum Voice
What is NLP? Natural language processing (NLP) is a subfield of artificial intelligence (AI) based on the interactions between computers and humans. NLP enables machines to understand, interpret, and generate human language in a way that mimics human communication via a chatbot or something similar. NLP technologies have been around for decades, but advances in … What is Natural Language Processing (NLP)? Read More » The post What is Natural Language Processing (NLP)? appeared first on Plu...| Plum Voice
I’m not a coder, nor a developer, and I’m nowhere close to being a technical resource, but I can tell you first hand that Plum Fuse is a very intuitive tool on a secure cloud platform. The Plum Fuse low-code tool is the best programmable GUI interface for building out voice automation applications – whether … Plum Fuse Pre-Built Template Center Read More » The post Plum Fuse Pre-Built Template Center appeared first on Plum Voice.| Plum Voice
We all have anecdotal evidence that customers don't like to be put on hold, but here's some research to back it up.| Plum Voice
