Top CX Influencers in Tech You Should Follow Today
In the fast-paced world of software and tech, customer experience (CX) is what sets your brand apart—or leaves it behind. Whether you're building your| Alchemer
E-commerce moves fast. New products launch weekly, customer expectations shift daily, and every interaction is an opportunity for feedback you can’t afford to miss. The challenge? That feedback often gets stuck in silos or arrives too late for e-commerce teams to act on. In our latest Connect webinar, Rosie Davenport, Director of Product Marketing at […] The post How Alchemer Connect helps ecommerce brands act on feedback appeared first on Alchemer.| Alchemer
Feedback is the new competitive advantage in education In education, feedback is what drives better curriculum, stronger student services, and a learning environment where everyone can thrive. Whether you’re leading a K–12 district, a university, or a training program, your ability to collect and act on feedback is what sets you apart. But let’s be […] The post Choosing feedback software for education: features that make the biggest impact appeared first on Alchemer.| Alchemer
Customer support teams juggle a tough mix of urgent issues, frustrated customers, and relentless feedback. But too often, that feedback arrives after the fact—when it’s too late to act on it. In our latest Connect webinar, Rosie, Director of Product Marketing at Alchemer, sat down with Justin, Product Manager for Integrations and API, to tackle […] The post Webinar recap: Turning support feedback into action—fast appeared first on Alchemer.| Alchemer
In the fast-paced world of software and tech, customer experience (CX) is what sets your brand apart—or leaves it behind. Whether you're building your| Alchemer
App ratings and reviews are important metrics to understand when determining what drives customer acquisition. The lower the star rating, the less likely| Alchemer
Whether it’s a missed grocery delivery, an out-of-stock notification, or a clunky return process, today’s shoppers aren’t just giving feedback—they’re watching how fast you respond. And that response window? It’s shrinking. According to recent research, 90% of customers expect a resolution in 10 minutes or less. In the world of grocery, e-commerce, and auto retail, […] The post Speed wins: How real-time feedback routing drives retail loyalty appeared first on Alchemer.| Alchemer
Every product launch, service ticket, and update is under the microscope of customer scrutiny. And customers are telling you how they feel at every step. The challenge? Turning that feedback into fast, meaningful action. Many tech companies do a great job collecting feedback. They drop in-app prompts, run NPS surveys, and follow up with customers […] The post Why manual feedback workflows are costing you time (and customers) appeared first on Alchemer.| Alchemer
Customer feedback is the backbone of customer-centric business. But understanding how to collect, interpret, and act on feedback can be overwhelming—especially with so many platforms, tools, channels, and strategies out there. This blog breaks down the most common questions about customer feedback so you can build your feedback strategy with confidence and clarity. When we […] The post Customer feedback 101: What it is, why it matters, where to start appeared first on Alchemer.| Alchemer
In our latest Alchemer Connect-focused webinar, Rosie Davenport, Director of Product Marketing at Alchemer, sat down with Justin Falk, Product Manager for| Alchemer
Find the Right People with Panel Services Survey the People You Want, Anywhere in the World Finding the right mix of people for your research isn’t easy.| Alchemer
Today’s consumers expect lightning-fast responses, personalized experiences, and tangible proof that their feedback matters.| Alchemer
In hospitality, guest experience is the brand. It’s the secret sauce that turns a one-time customer into a lifelong loyalist. While other hotels and restaurants compete purely on price or amenities, top performers win by crafting memorable, personalized experiences at every turn. Consider this: So how do you build a guest and customer feedback program […] The post How build a great guest experience one touchpoint at a time appeared first on Alchemer.| Alchemer
In today’s experience economy, every interaction is a moment of truth. A slightly delayed room service order, a flawless check-in, a social media shoutout about your rooftop view—they all hold the power to shape guest perception and influence future bookings. That’s why the best hospitality brands don’t just collect feedback—they act on it. Instantly. The […] The post Great hospitality brands are obsessed with feedback (and you should be too) appeared first on Alchemer.| Alchemer
Understanding your customers and stakeholders is more crucial than ever. But let's face it – collecting feedback is just the beginning. The real| Alchemer
Alchemer Dashboard Turn feedback into results Alchemer Dashboard delivers real-time, AI-powered insights that drive smarter decisions. Get a complete and| Alchemer
Research Solutions Brand Health Tracker Make faster, smarter decisions with an always-on brand tracker program Request a Brand Consultation Brand Health| Alchemer
72% of shoppers would stay loyal to brands they loved even if it meant paying more. But if you’re not measuring how your brand is performing, how can you| Alchemer
Build a finance-friendly CX case with our step-by-step workbook. Learn to speak CFO lingo and prove measurable ROI growth.| Alchemer
Explore Alchemer's collection of webinars covering survey solutions, employee engagement and customer feedback to optimize your feedback strategies.| Alchemer
When CFOs push back on customer experience (CX) investments, it’s rarely because they don’t care—it’s because the business case for CX isn’t framed in the| Alchemer
Customers are hard-pressed to leave feedback in any form, and the way digital customer feedback is gathered is often clunky, time-consuming, and| Alchemer
RESEARCH SOLUTIONS When your research team needs more hands, more expertise, more analysis, more responses, our team delivers We| Alchemer
Recent news of a $10 million survey fraud scheme is sending shockwaves through the market research industry. As investigators uncover the extent of this| Alchemer
It’s no secret, 2025 is off to an eventful start with tariff uncertainty, nagging inflation, and global supply chains in flux. From retailers to the| Alchemer
Resource Library Just some of our customers who are transforming their businesses with Alchemer| Alchemer
Alchemer Workflow The Fastest, Easiest, Most Effective Way to Act on Customer and Employee Feedback Get an Alchemer Workflow Demo Build Workflows and| Alchemer
Integrations & Automations Connect, Automate, and Amplify Your Customer Experience Drive faster outcomes with Alchemer Connect. Our powerful suite of| Alchemer
Learn how to stay customer-obsessed after digital transformation. Explore feedback trends, challenges, and retention strategies.| Alchemer
Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.| Alchemer
This post references out latest e-guide, “Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel Feedback Collection”. You can read the full| Alchemer
Facing challenges in analyzing open-text alumni survey feedback, Washburn & McGoldrick adopted Alchemer Pulse. This transformed their feedback process, reducing data analysis time by more than 50% and providing deeper, more actionable insights with unmatched consistency and security.| Alchemer
Alchemer helps PCH collect and connect their data, enabling PCH to develop a robust system for managing zero and first-party data while maintaining user trust through transparency and meaningful value exchange. This quality, high-value customer data has enabled them to be a leader in helping marketers personalize and thoughtfully expand their direct-to-consumer advertising efforts.| Alchemer
Vital Research leveraged Alchemer's flexible survey platform and automation capabilities to transform and scale their data collection efforts for Minnesota's statewide Assisted Living Report Card giving residents and their families the information to make personal choices and providing facilities with insights as to where to focus improvement efforts.| Alchemer
Think about a time you made the perfect purchase. You had a need, you did the research, asked the right questions, and your purchase filled your exact| Alchemer
Enterprise Quality Data Security Trust Alchemer to help keep your data secure and meet your compliance and privacy requirements. Alchemer is a| Alchemer
One of the most valuable resources for educational institutions is feedback. Input from teachers, staff, students, parents, and alumni provides essential| Alchemer
Every customer touchpoint is an opportunity to strengthen your brand. Consistency in design whether through your website, emails, or surveys, reinforces| Alchemer
Every year seems to bring more channels, more data, and higher, changing customer expectations. The good news for CX professionals, however, is that| Alchemer
Today, it's well understood that customers expect organizations to ask for their feedback. However, many organizations fall short in their survey| Alchemer
Explore Alchemer's collection of case studies showcasing how organizations leverage our survey software to drive success and achieve their goals| Alchemer
How can we help you? Talk to Sales Request a demo, schedule a meeting with our sales team, and get answers to all your questions. By accessing and using| Alchemer
Integrations, Connectors, and API Put feedback and data to work right away, in the systems you already use. Alchemer knows that every organization – and| Alchemer
Digital Customer Experience Software Alchemer Digital Easily collect targeted, real-time digital feedback and engage customers at exactly the right moment| Alchemer
Alchemer Survey Enterprise-ready Survey Software That Everyone Can Use Request a Demo Looking for Self-service Survey Software for Individuals and Small| Alchemer
Alchemer Pulse Instantly turn noisy text feedback into signals you can act on Text analysis that gets you to the heart of what customers really think and| Alchemer
A successful survey has a number of components, from its design to the target audience to when it’s sent. Perhaps nothing is more critical, though, than| Alchemer
Smart thinking: you’ve decided to use a survey to gather feedback on your company’s customer experience (CX). Customer experience surveys are an excellent| Alchemer
It goes without saying that today’s consumers spend an incredible amount of time on their smartphones. We all do, right? The numbers behind smartphone and| Alchemer
The following content is from our new e-guide, Customer Feedback in the Digital Era. To access the full guide, click this link! The| Alchemer
Surveys are one of the most effective ways to get valuable feedback from your target audience. Whether you’re surveying your customers, employees, or| Alchemer
