In today’s fast-moving fintech landscape, the leading organizations aren’t the ones at the top of their marketing game, but they’re listening to their customers closely. The era of ‘one-size-fits-all’ customer service is over. Today’s fintech leaders grow faster and retain longer by deeply understanding their user base, segmenting customers by needs, behaviors, and preferences to craft journeys that feel tailor-made.According ... Read More The post Personalization at Scale: The Fi...| IGT Solutions
Digital transformation is reshaping every corner of the airline industry, from pricing optimization to passenger servicing and flight operations. Yet one critical process remains, refund processing. Despite its direct impact on revenue integrity, compliance, and customer satisfaction, refund processing still relies heavily on manual intervention. That is changing fast. Refund management remains largely reactive and resource-intensive. However, as AI-powered solutions ... Read More The post Wh...| IGT Solutions
Why Executives Should Rethink How They Prepare Visual Data for AI Success The aviation and travel industry is no stranger to digital transformation. AI is already being explored or implemented across key operational areas—from aircraft maintenance and passenger flow optimization to smarter security and faster aircraft turnaround. Yet despite all the interest and investment, many AI initiatives never surpass the ... Read More The post AI in Aviation & Travel: Data Is the Key to Unlocking AI...| IGT Solutions
For today’s fintech leaders, satisfied customers are table stakes, but true brand advocates are growth accelerators. The most powerful organic growth driver in a sector defined by trust, agility, and digital-first interactions is a loyal, engaged user community. Advocates don’t just use your services; they amplify your brand, refer friends, shape your roadmap, and defend you in public forums. Data ... Read More| IGT Solutions
Why are the smartest fintech executives making customer retention their #1 growth strategy? Here's a number that should keep every fintech leader awake at night: As per Bain and Company, a mere 5% improvement in customer retention can boost your profits by up to 95%.While many fintech brands pour budgets into acquiring new users and chasing vanity metrics, the real ... Read More The post The Retention Imperative: How Fintech Leaders are Turning Data into Dollars appeared first on IGT Solutions.| IGT Solutions
In today's competitive fintech landscape, success hinges on how quickly you solve problems and how early you detect them. Waiting for customers to reach out is no longer enough. Leading fintechs are turning to proactive support—a data- and insight-driven approach that anticipates friction points and resolves them before they escalate.As per Gitnux, 70% of fintech users expect their providers to ... Read More| IGT Solutions
A leading Middle Eastern Airline transformed its procurement operations using our Gen AI-powered, cloud-based platform – Procurement.AI. The solution streamlined contract analysis, reducing manual effort by 80%, and accelerated turnaround time, unlocking smarter insights and operational efficiency. Share this Post [contact-form-7] The post From Complexity to Clarity: How a Global Airline Transformed Procurement with Gen AI appeared first on IGT Solutions.| IGT Solutions
In the Fintech sector, where digital speed and automation dominate, trust is both a competitive advantage and a vulnerability. While sleek interfaces and smart algorithms attract customers, long-term loyalty results from meaningful human interaction. The moments that matter most—post-signup onboarding, resolving a financial concern, or navigating a major life decision—are when trust is built or broken. In addition, the difference ... Read More| IGT Solutions
In the fast-paced fintech sector, customer expectations are rapidly evolving. The onboarding experience has emerged as a decisive moment for user engagement and brand success. At a time when acquiring a single new customer can cost $150–$200, failing to deliver a welcoming experience often means not only losing that investment but also sacrificing massive downstream revenue opportunities tied to long-term ... Read More The post First Impressions Matter—Designing a Seamless Fintech Onboard...| IGT Solutions
IGT Solutions is a next-gen customer experience company delivering digital transformation services to global brands using digital technologies.| IGT Solutions
Scaling is the secret sauce behind every successful fintech startup. In an industry marked by rapid growth and shifting demands, having a clear plan for scalability—and, crucially, flexibility—is not just smart, it's essential. Collaborating with a trusted managed services provider is the most effective way to bring this plan to life. Beyond Scalability: The Power of Flexibility While scalability allows ... Read More| IGT Solutions
Watch VideoWatch VideoUnleash rapid innovation, drive business outcomes, and enhance customer experience while optimizing cost efficiency with our enterprise-wide platform, harnessing the power of Generative AI in a flexible, responsible, secure, and scalable manner.Powered by Open AI GPT-4 and in partnership with MicrosoftThe OpenAI model powers TechBud.AI platform to ensure reliable and safe AI solution for your business. Harness the ... Read More| IGT Solutions
In the bustling world of travel management, efficiency and productivity are the cornerstones of success. Travel Management Companies (TMCs) constantly seek innovative solutions to streamline operations, enhance customer services and traveler experience, and stay ahead of the competition. In this fast-paced realm, embracing cutting-edge technologies such as digital analytics, artificial intelligence, and Gen AI is critical to thrive in a ... Read More| IGT Solutions
