“To get this kind of recognition is incredible” – ECCCSAs winners describe impact of award wins The European Contact Centre & Customer Service Awards (ECCCSAs) offer contact centres across Europe […]| Intelligent Sourcing
Hiring refugee talent remotely is both good business sense and socially beneficial. How can the business community in the United Kingdom lead the charge? By Jennifer Ghikas, Senior Policy Officer, […]| Intelligent Sourcing
Impact Sourcing continues to be a key driver for many businesses looking at outsourcing whilst working alongside their CSR. We are seeing it more and more as a significant part […]| Intelligent Sourcing
Book Review ‘Outsource to Transform’ – A Guide to Finding the Right Partners, Managing the Change and Risk. ‘Outsource to Transform’ is a concise yet comprehensive guide for professionals looking […] The post Outsource to Transform – an excellent resource for IT leaders, procurement professionals, and business executives involved in outsourcing appeared first on Intelligent Sourcing.| Intelligent Sourcing
Sergei Levteev is the Chairman and CEO of IBA Group. He is based in Prague in Czechia. IBA Group is a technology company with deep experience building and supporting IT […]| Intelligent Sourcing
By Phil Tomlinson, SVP of Global Offerings for TaskUs The Business Process Outsourcing (BPO) industry faces a turning point sparked by slowing growth, increasing specialization, the rise of GenAI, and […]| Intelligent Sourcing
Welcome to a new era in customer experience (CX) Change is no longer coming — it’s now. AI technologies have rapidly become commonplace in our daily lives since the launch […] The post CX roles of the future 2035 appeared first on Intelligent Sourcing.| Intelligent Sourcing
Joel Walker is the Co-Founder and Managing Director Platform Services of The Knowledge Group (tkg). He is based in Luxembourg. Last year Peter saw the tkg vendor selection system, which […]| Intelligent Sourcing
2024 will be remembered as a “turning point” year, especially for the customer experience (CX) industry. It was a year when companies in general faced rising inflation and lower consumer […] The post A CX “Turning Point”: Did 2024 Teach Us the Dangers of Putting Budgets Before Experience? appeared first on Intelligent Sourcing.| Intelligent Sourcing
Generative AI (GenAI) has taken the world by storm since its introduction by OpenAI in November 2022. Professional outlets have been quick to offer advice on how organisations can embed […]| Intelligent Sourcing
