During the height of the pandemic, organizations were struggling to adjust to a completely different way of working together. But the pandemic merely highlighted a slew of longstanding questions about collaboration in the workplace. In this presentation I distinguish among a variety of ways of working together, most of which fall short of collaboration, and as a result are more likely to be embraced. The post The Collaborative Organization appeared first on Phase II Design.| Phase II Design
Organizations, and their leaders, are struggling in the years after the pandemic to define their return-to-office playbook. What is the right narrative that will bring people back into the office? What are the benefits of working in a collocated space that outweigh the costs of the commute and loss of flexibility in the work day? In our readout to leadership, in early 2023, the FoW taskforce offered several answers to those questions, including the value of simply running into each other. The...| Phase II Design
this second article on the UX Playbook (published on productcraft.com), I highlight each of the four Mega-plays and decompose one into its constituent micro-plays. The post Digging Into a Design Thinking Playbook appeared first on Phase II Design.| Phase II Design
COVID and the global pandemic’s impact on working norms continue to raise questions about the nature of work and the “new normal.” How much time should employees be “in the office?” What is the impact of a fully remote workforce on an organization’s productivity, innovation and culture? By shifting work to our homes, how do organizations address employee safety, equity, access and privilege? These are just some of the questions athenahealth (the second largest electronic health re...| Phase II Design
Design Operations - the optimization of people, processes and tools in service of design benefits from applying Design Thinking frameworks. The post Design Thinking as the Foundation for Design Operations appeared first on Phase II Design.| Phase II Design
How can UX, Product and Engineering work together better if our frameworks aren't aligned? The post Delivering Better Products Using a Design Thinking Playbook appeared first on Phase II Design.| Phase II Design
In a series of articles I've written for UXMatters, I describe an approach to writing proposals for services that distinguish your value proposition from your competition by leveraging three key principles: 1. Bill by "piece work" 2. Be transparent 3. Put your customer in control of the scope of effort The post Crafting a Transparent Approach to UX Services appeared first on Phase II Design.| Phase II Design
Finally, after almost a dozen articles, I’m prepared to discuss a framework for a UX architecture, what I’ve called the PQRS Model, or Puzzle-piece Framework. To review, I’ve been mining Architecture (as in bricks-and-mortar) in the hopes of discovering ways to discuss UX architecture. Architecture has historically been strategic, no doubt because of its expense, […] The post Architecture and User Experience, Part 11: The PQRS Model appeared first on Phase II Design.| Phase II Design
In this installment I propose a need for, and an example of, a model for UX architecture. I look at SW and Information Architecture for inspiration.| Phase II Design
One of the workplace activities we rarely notice, Random Collisions—bumping into people in the hall on our way to and from other places—turns out to be an unsung hero of innovation. As we find ourselves coming back to the office, many of us are rediscovering the delightful serendipity of this seemingly insignificant interaction.| Phase II Design
