The 1,379 respondents to the 2025 Pulse of 9-1-1 Survey have made one thing clear: The pressure hasn’t eased. The stakes remain sky-high, and the people behind the headset are stretched to their limits. Where do you stand amongst your peers?| Carbyne
Read Carbyne's most recent blogs to see how our cutting-edge technology is assisting emergency response centers in saving lives.| Carbyne
On paper, an IVR system looks like a quick fix. Route non-emergency calls through a phone tree, let an automated system gather a few details, and then hand the call over to a human if it requires further attention. Plenty of emergency communication centers have tried this approach, using tools like AWS Connect or generic| Carbyne
82% of 911 centers are understaffed. Learn how Carbyne’s Admin Assist uses AI virtual agents to manage non-emergency calls, reduce burnout, and keep telecommunicators focused on true emergencies.| Carbyne
At first glance, hybrid architecture sounds like the best of both worlds. You keep your tried-and-true on-prem systems while embracing the power and flexibility of the cloud. What could go wrong? A lot, actually. While hybrid environments may seem like a safe middle ground, they often create more friction than freedom. In this post, I’ll| Carbyne
Moving your PSAP's technology infrastructure to the cloud can feel like stepping into uncharted territory. When you're responsible for life-saving| Carbyne
Carbyne is the most secured and interactive NG911 cloud native communications platform for mission-critical contact centers. APEX, Universe, ECaaS, Bridge Desk, AI-V| Carbyne
Emergency call centers across America are drowning in routine calls. However, artificial intelligence can help address this challenge by automatically| Carbyne
