The Royal Commission into Aged Care Quality and Safety underscored the importance of feedback in identifying risks and areas for improvement, while the Charter of Aged Care Rights mandates that providers uphold older people’s rights to ‘complain free from reprisal’ and have their complaints addressed fairly and promptly. Despite this, older people, their families, and aged care staff can be hesitant to raise concerns and complaints because they worry there will be negative consequences....| MOA
In the complex landscape of Australian care services, many aged care providers face a challenge: complying with multiple sets of standards. For example, some providers must comply with both the Aged Care Quality Standards (ACQS) and the National Disability Insurance Scheme (NDIS) Practice Standards. Since December 2020, residential aged care providers who support NDIS participants have been required to be registered with the NDIS Quality and Safeguards Commission in addition to maintaining th...| MOA