As Salesforce unleashes its highly anticipated Winter ’26 release, the spotlight shines brightly on Agentforce—the platform’s flagship AI agent suite now smarter, faster, and more deeply integrated than ever. What’s New in Agentforce with Winter ’26? In Winter ’26, Salesforce delivers critical updates to Agentforce that elevate both usability and governance: Service Assistant permissions refinement: Access […] The post Winter 26’ is coming—here’s what you need...| Simplus
At Simplus, we know that the best connections are often forged in moments of genuine, relaxed conversation—especially after a full day of inspiration and innovation at Dreamforce. That’s why this year, we’re hosting not one, not two, but three curated happy hours, each designed for a unique industry community. Join us in the warm ambiance […] The post Three unforgettable industry-tailored Dreamforce happy hours with Simplus appeared first on Simplus.| Simplus
The countdown to Dreamforce 2025 is officially underway—and what better way to set the tone for this annual Salesforce gathering than with an exclusive evening event hosted by some of the industry’s most influential players? On October 13th, 7–10 pm, the evening before Dreamforce begins, Infosys, Simplus, Salesforce, and Fluido will be hosting a Welcome […] The post Dreamforce is coming—and we want to kick the week off together! appeared first on Simplus.| Simplus
RevOps leaders, here’s the hard truth: relying solely on CPQ to manage complex revenue operations is setting up your team for delayed approvals, conflicting information, and internal finger-pointing. Did you know that contract mismanagement can cost companies almost 10 percent of their annual revenue? That’s if they can find them! Business research found that 71 […] The post 6 reasons CPQ fails RevOps: Meet the tool that actually works appeared first on Simplus.| Simplus
AI is changing the go-to-market game, and it’s rewriting the rules of CRM. What once required hours of manual effort and human decision-making is now handled by intelligent agents that learn, adapt, and act in real time. The result? CRM is becoming faster, smarter, and more valuable than ever before. Did you know almost half […] The post Unlocking CRM value with AI: The 4E Framework appeared first on Simplus.| Simplus
The pharmaceutical and life sciences research sector is undergoing rapid transformation, driven by the need for faster innovation, increased patient-centricity, and operational efficiency. Salesforce Life Sciences Cloud offers a powerful platform that integrates data, workflows, and communication across the patient and provider journey. When combined with artificial intelligence (AI), it enables organizations to streamline processes, […] The post The AI opportunities for pharma and clinical...| Simplus
The post The state of personal finance and how Agentic AI can alleviate concerns appeared first on Simplus.| Simplus
Artificial intelligence might be the most hyped innovation in business today. But for sales, marketing, and customer service, the results often fall short of expectations. According to Infosys’ research, AI applications like customer segmentation, personalization, and cross-selling often fail to deliver clear business value. While there’s some promise in areas such as marketing content generation, […] The post AI value is elusive—until you focus on the right use cases appeared first...| Simplus
You’ve got the tools and the instincts, and you’ve probably chatted with more AI agents this week than human coworkers. Nobody would blame you, of course. Agentic AI is one of the most buzzworthy AI-supported advancements in enterprise tech. For good reason. Unlike traditional AI, which simply responds to commands, agentic AI is designed to […] The post Be the team’s Agentic AI GOAT in 4 easy steps appeared first on Simplus.| Simplus
Here we go again. Another app. Another tool that claims to “simplify” the increasingly complex sales process with AI. But this time, Salesforce has packaged AI as a functional copilot for effective enterprise sales. A McKinsey study found that the 1,500 companies surveyed use generative AI primarily for sales and marketing. And the biggest surprise […] The post Is AI making sales more human—or less? 3 Salesforce seller questions answered appeared first on Simplus.| Simplus
As we reach the midpoint of 2025, the high tech industry is experiencing a period of remarkable innovation and transformation. From advanced security protocols to AI-driven operations, the landscape is evolving rapidly. As we look ahead to Dreamforce 2025, it’s clear that the momentum is building, and the opportunities are vast. In this blog, we’ll […]| Simplus
Imagine every application in your business had its own AI assistant—smart enough to make real-time decisions and act dynamically. That’s the vision behind Agentforce, Salesforce’s agentic AI powerhouse. According to Honey Bhatnagar, Business Transformation Services and Data & AI Practice Lead at Simplus, it’s not just a vision—it’s happening now. But here’s something most RevOps […]| Simplus
In this latest AI-First Customer Experience Explainer from the Infosys Knowledge Institute, Simplus’ Honey Bhatnagar—Data & AI Practice Lead with Simplus’ Business Transformation Services—breaks down the critical role of data for AI. Organizations leveraging an AI-first data strategy can unlock powerful agentic experiences that are both authentic and automatic. But laying the right foundation with […]| Simplus
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