diginomica - business insights for the digital enterprise| diginomica
Dubber partnership means detailed analysis of call recording will no longer just be the preserve of large financial institutions, according to Vodafone| diginomica
Bots can't do your festive shopping for you, but can lighten the load when combined with human agents. Zendesk's Eric Jorgensen argues that service agents and AI in retail can boost the customer experience.| diginomica