Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent.| fin.ai
We experiment with the strategy of developing composable AI agents with slightly tempered autonomy. The resulting agent exhibits vastly improved reliability, and performance. The post The Agency, Control, Reliability (ACR) Tradeoff for Agents appeared first on /research.| /research
We share a method to reduce hallucinations in RAG systems by combining answer generation with a hallucination checker, making Fin safer and more reliable without compromising latency or performance. The post An Actor-Critic Approach to Reduce Hallucinations appeared first on /research.| /research
Reflections on Intercom’s decision to stick with Elasticsearch| /research