Newspack’s Lite Site feature allows you to create a text-only version of your website that loads faster and uses less data. This feature is especially valuable for readers experiencing connectivity issues, poor network coverage, or during natural disasters and emergencies when access to information is critical but bandwidth is limited. Why and when to use […]| Newspack Publisher Support
Why is the information architecture changing? The reorganization of Newspack’s information architecture (the layout and structure of Newspack tools within the WordPress admin area) is aimed at improving navigation and ensuring that your most-used tools are easy to find. By streamlining how features are grouped and accessed, we hope to make your workflow smoother and […]| Newspack Publisher Support
The Newspack themes automatically generate archive pages for all of your categories, tags, and authors. This page details the customization options available for those pages. Change the archive layout Though the archives don’t have traditional templates, like the posts and pages, they do have similar layout options of two-column default (with the widget sidebar), one […]| Newspack Publisher Support
As of Wednesday, May 14th, readers are now able to update their email address directly from the “My Account” page on your site. What changes for readers? In “My Account” -> “Account details”, the “Email address” field will no longer be grayed out/uneditable. Readers will now be able to enter a new email address in […]| Newspack Publisher Support
It’s rare that you’ll want to show a prompt to every reader who visits your site — more likely, you’ll want to target groups of readers based on their interactions with your site. Audience segments let you target readers by such things as number of stories read, whether they signed up for a newsletter, and […]| Newspack Publisher Support
The Custom Bylines feature gives you more flexibility in how the byline of a post is displayed. Some common use cases include: How to set a custom byline Author tag logic For Newspack Network If your site is part of a Newspack Network, bylines are automatically mapped and displayed on the receiving site when a […]| Newspack Publisher Support
Jump to documentation on using Newspack Election Results Patterns Election Day presents an opportunity for publishers covering the event to harness the surge in public interest, expand their audience base, boost engagement, and maximize revenue potential. Newspack provides all the tools you need to execute an excellent Election Day editorial strategy and audience/revenue campaign. With […]| Newspack Publisher Support
Earlier this year, we fielded a survey to assess overall customer satisfaction with Newspack and with the support we provide. It was the first survey of its kind since 2023. We received only 41 responses – a 14 percent response rate, reflecting frankly the difficulty we’ve long had getting folks to complete the questionnaire. For […] The post 2025 customer satisfaction survey results appeared first on Newspack Publisher Support.| Newspack Publisher Support
Here’s a consolidated list of everything you need to know about elections-related support, Slack channels, the code freeze, site stability, and Newspack tools. Getting Support AP owns all the support for sites embedding their graphics. Email Eva Parziale eparziale@ap.org and apcustomersupport@ap.org if you have any questions. DDHQ: #ddhq in Slack – this channel is monitored […]| Newspack Publisher Support
The EU Accessibility Act The feature was added to make it easier to comply with the EU Accessibility Act: The EU Accessibility Act (EAA) goes into effect June 28, 2025, and applies to certain digital services offered to individual consumers in the EU. This affects Newspack publishers who are: If these conditions apply, publishers have […]| Newspack Publisher Support