In the past few years we've seen a proliferation of merchant-funded credit card offers. Whether it's a year of Door Dash Dash Pass from Chase or $15 per month credit at Uber from American Express Platinum, a credit with airport security fast track service CLEAR, or $50 twice a year with Saks, numerous businesses want access to a credit card company's customers. Banks are attracted to benefits they can deliver to customers at no or low cost (or even at a profit, the details on each deal are di...| View from the Wing
The captain of the United Airlines 737 that diverted to Salt Lake City says his plane was struck by space debris while cruising at 36,000 feet. Newly surfaced photos of the cockpit show impact damage that appears consistent with a high-speed collision from outside the aircraft. Continue reading United Captain Says His Plane Was Hit By Space Debris At 36,000 Feet — New Photos Show Cockpit Damage...| View from the Wing
A Saudia flight video showing trash-strewn aisles went viral—and quickly turned into a wave of “Always Indians” comments. But the mess says more about airline design, service choices, and load factors than it ever did about culture. Continue reading ‘Always Indians’: Viral Airline Trash Video Blames The Wrong Culprit...| View from the Wing
American Express, Chase, and Capital One have all made changes to their premium rewards cards recently. And Citi has just introduced their competitor in the space. Which one is now the best, and most importantly here's which one is best for you. Continue reading Sapphire Reserve Refreshed. Amex Revamped. Citi Debuted. In 2025’s Premium Card Arms Race, One Chart Reveals The Real Winner For You...| View from the Wing
The airport train at Denver International ran through its tunnel with doors wide open, passengers exposed just feet from the concrete wall. Officials blamed a rider—but the system’s fail safes failed again. Nearly three decades after opening, America’s most overbuilt airport still can’t get the basics right. Continue reading Doors Wide Open As Denver Airport Train Speeds Through Tunnel—Still Broken After 29 Years...| View from the Wing
She paid nearly $800 a year to taste luxury—only to find a lounge burger with a hole in it and service that forgot her order. What’s really behind the “upper class” fantasy of airport lounges? Continue reading She Paid $795 To Live ‘Upper Class’ In Airport Lounges—Until The Food Arrived...| View from the Wing
New photos from watchdog JonNYC of the United 737 cockpit show damage that may reveal what struck the jet mid-flight, injuring a pilot. The images deepen the mystery over whether space debris or rare high-altitude hail was to blame. Continue reading New Cockpit Photos May Show What Struck The United 737 — Injuring A Pilot And Sparking Space Debris Fears...| View from the Wing
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips. Continue reading Broadway Is Dying-And NYC Hotel And Airbnb Policies Killed It [Roundup]...| View from the Wing
Smoke poured from an overhead bin after a lithium battery caught fire on board, sending passengers scrambling as flight attendants rushed in with extinguishers. The crew contained the blaze and the jet diverted safely after the dramatic in-cabin emergency. Continue reading Flames Erupt From Overhead Bin As Flight Attendants Douse Battery Fire, Jet Diverts...| View from the Wing
Earn 165,000 IHG points by October 23 at 9 a.m. The $99 annual fee IHG Premier Card adds a free night every year plus Platinum status and fourth night free on redemptions. Continue reading IHG Premier Card 165K Offer Ends 9 A.M. October 23 — A Big Bonus For A $99 Card With Free Night And Elite Status...| View from the Wing
American Express CEO Steve Squeri says Platinum card growth has surged to record levels, generating $10 billion a year in fees. He also hinted that Amex may soon introduce an even more exclusive ultra-premium card.| View from the Wing
A flight from Milan to London was unexpectedly diverted to Paris after two passengers damaged their passports in bizarre ways during the journey.| View from the Wing
She spread out across the seats, mocking every request to move—until one passenger sat down anyway and the crowd erupted in applause.| View from the Wing
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.| View from the Wing
Southwest Airlines demanded that a passenger check one of their bags, because carrying a photo in their hand put them over their carry-on allowance. This gate agent would not allow a carry-on, personal item, and a picture "that was a 8x10 peice of paper basically."| View from the Wing
Is it fair that a slight woman of 100 pounds get charged an excess baggage fee for going over the weight limit on her checked luggage with a 51 pound suitcase, but a 300 pound woman checking a 50-pound bag isn't charged for any excess?| View from the Wing
The Park Hyatt London River Thames has only been open for 10 months. It still has that new hotel feel. It's located in the Nine Elms district on the south side of the Thames, and many find it to be an odd location other than proximity to the U.S. Embassy.| View from the Wing
Their family of four had seven total carry-on bags but were told by the gate agent that their children had to carry their own bags – parents could not help! – or else the bags would have to be checked.| View from the Wing
American Airlines gate agent Matt in San Diego is a real bad apple. He made the start of my trip miserable, and he seemingly did it because he made a mistake, didn't want to admit it, and made himself feel better by threatening me. This is a story of how an American Airlines gate agent got the better of me.| View from the Wing
Some airlines provide passengers with seatback entertainment screens. Others expect you to use your own devices. But when you're in close proximity to other passengers, how you entertain yourself to pass the time on the flight isn't only your personal business.| View from the Wing
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.| View from the Wing
Alaska Airlines is launching new international routes from Seattle to London Heathrow and Reykjavik, Iceland with service starting in May 2026.| View from the Wing
In January, eight black men were removed from an American Airlines Phoenix – New York flight ostensibly due to their odor. The men did not know each other and were not traveling together. The airline has now settled a lawsuit filed by three of the men - and changed their rules for kicking passengers off of flights.| View from the Wing
American Airlines updated its stroller and wagon policy for families with children a couple of weeks ago. There is no longer any weight restriction on strollers - whether or not it can be brought on board is now entirely dependent on whether or not it is collapsable.| View from the Wing
American Airlines passengers shared that a flight attendant named Shannon followed them off their aircraft and outside to the curb at Washington’s National airport “with intention to stalk, intimidate, harass and cause great emotional distress to a black couple” after she’d threatened to put the man “on the ‘no-fly list’ after he wanted to finish his water when she came to collect it for landing.| View from the Wing
Right now is your best opportunity to get a Southwest Companion Pass good for nearly two full years, based on how this benefit works today. It's arguably the best value in travel.| View from the Wing
United was willing to assure customers that the man wasn't flying planes three weeks ago. And they do not appear willing to make any such assurance today.| View from the Wing
These are the beginnings of mostly smart changes, but don't go far enough or fast enough. In the end, though, they're likely directionally correct given the constraints the airline fares. There's no going back to historic profitability metrics and growth potential under the old model. That means their future is different; closer to a legacy airline. That's largely inevitable both in terms of product and financial performance, and thus stock performance.| View from the Wing
Maybe the biggest failure in air travel is something we don’t talk about at all. How is it possible that people are being told to show up at the airport 2.5 to 3 hours before their flight, and that isn’t considered a failure of massive proportions?| View from the Wing
